Reservations Coordinator

2 days ago

Dublin, Dublin City, Ireland beBeeHospitality Full time €45,000 - €55,000
Group Reservations Supervisor

We are seeking a skilled and experienced Group Reservations Supervisor to manage our group reservations function, ensuring an efficient reservations experience from quotation to contract. The successful candidate will be responsible for quoting, converting, and managing all group accommodation enquiries, ensuring hotel revenue and reservations strategy is fully optimized.

  • Ensure every enquiry is tracked, followed up, and thoroughly documented.
  • Enter all groups into Opera correctly with relevant notes, traces, and rates.
  • Ensure all group traces are actioned daily and groups on option are chased or cancelled on time.
  • Coordinate all relevant information/queries in advance with Hotel Operations.
  • Recognize regular and repeat business and ensure special requests are clearly noted for Reception.
  • Complete all necessary weekly/monthly group reports.
  • Ensure all filing is completed in an efficient and timely manner.
  • Upsell and recommend hotel facilities at all times.
  • Be knowledgeable of hotel market pricing and review hotel's pricing appropriately.
  • Implement sales guidelines for groups and coordinate management of group business closely in conjunction with relevant hotel teams.
  • Proactively identify low demand periods and help develop a plan to improve performance.
  • Ensure effective implementation and compliance of all company Group Reservations SOP's.
  • Ensure all group revenue is attributed to the correct revenue category and market segment.
  • Assist with individual reservations as required.
  • Recognize sales leads and pass them on to Sales office.
  • Work closely with Sales & Marketing Manager to ensure key group decisions align with hotel policy.
  • Ensure all payment of accommodation is collected and any billing/payment query is referred to Revenue & Reservations Manager / Sales & Marketing Manager.
  • Work closely with Reception team and ensure all information for group bookings is passed on to Reception in order to ensure every guest has a problem-free stay.
Requirements:
  • At least three years' experience within a hotel reservations office with experience of group reservations, four-star experience an advantage.
  • Keen attention to detail, good numeracy skills, and excellent communication skills with fluent English written and verbal.
Benefits:
  • Meals on duty
  • Uniforms provided
  • Tax Saver/Bike To Work schemes
  • Refer a friend scheme
  • Employee of the month
  • Designated Learning & Development programmes
  • Progression opportunities

If you'd like to join our friendly and welcoming team with a shared passion for hospitality, we'd love to hear from you.

  • Reservations Coordinator

    7 days ago

    Dublin, Dublin City, Ireland beBeeReservation Full time €46,000 - €58,000

    The Reservations Coordinator plays a crucial role in maximizing revenue through effective reservations management.Key Responsibilities:Manage individual direct Reservations and small groupsRespond to all enquiries, ensuring timely submission of quotations to clients and systematic follow up of all enquiries/quotationsCoordinate all bookings from provisional...

  • Cluster Reservations Coordinator

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeHospitality Full time €42,000 - €55,000

    Cluster Reservations CoordinatorWe are seeking an experienced reservations professional to manage our group bookings, providing exceptional customer service and attention to detail.Main Responsibilities:Coordinate group reservations ensuring timely responses and follow-up communication with clients.Track and document all client interactions using provided...

  • Reservations Coordinator

    6 days ago

    Dublin, Dublin City, Ireland EHL Experiences Full time

    OverviewHR Coordinator & Talent Acquisition | Bilingual (PT/EN) | Global Talent & People Operations | Based in IrelandAbout EHL ExperiencesEHL Experiences operates some of Dublin's leading hospitality venues including FIRE Steakhouse & Bar, SOLE Seafood & Grill, The Round Room at the Mansion House, and SAINT Studios. Known for world-class dining and...

  • Reservations Coordinator

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeReservation Full time €25,000 - €35,000

    Job Title:A Reservations Coordinator position is available to work closely with the Front Office team to maximize revenue according to property operations and expectations.">Key Responsibilities:Dealing with incoming telephone calls for reservations and room enquiriesResponding to all email reservations, conference and events enquiries in a timely and...

  • Reservations Operations Coordinator

    7 days ago

    Dublin, Dublin City, Ireland beBeeReservations Full time €45,000 - €60,000

    Job OpportunityWe are seeking an experienced professional to join our team as a Reservations Manager.The successful candidate will be responsible for managing customer reservations and enquiries in a timely and accurate manner.Key responsibilities include:Coordinating with hotel staff to ensure seamless guest experiencesDeveloping and implementing effective...

  • Reservation Service Coordinator

    1 week ago

    Dublin, Dublin City, Ireland beBeeReservation Full time €29,000 - €37,000

    Reservation Service CoordinatorKey Responsibilities:Manage incoming calls and emails for reservations, ensuring accurate and timely responses to client inquiries.Utilize property management systems to effectively handle room bookings, manage cut-off dates, deposits, and contracts.Promote revenue growth through efficient revenue management strategies and...

  • Hotel Group Reservations Coordinator

    1 week ago

    Dublin, Dublin City, Ireland beBeeGroupReservations Full time €40,000 - €60,000

    This leading hotel is recruiting a Group Reservations Supervisor to manage their group reservations function, ensuring an efficient reservations experience.Key Responsibilities:Track and follow up on every enquiry.Enter groups into Opera correctly with relevant notes, traces, and rates.Coordinate all relevant information/queries in advance with Hotel...

  • Hotel Reservations Coordinator

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeHospitality Full time €40,000 - €60,000

    Job Description:The Reservations Manager is a pivotal role at our hotel, ensuring seamless operational efficiency and collaboration with the wider hotel team.Manage customer reservations and inquiries efficiently via phone and email.Develop and implement comprehensive training programs for the reservations team to meet service standards in telephone...

  • Reservations and Guest Services Professional

    1 week ago

    Dublin, Dublin City, Ireland beBeeCustomerService Full time €30,000 - €40,000

    Hotel Reservation Coordinator PositionThis luxury resort in Ireland is currently seeking an experienced Hotel Reservation Coordinator to join their team.The role involves managing room reservations for both individual and group bookings, as well as collaborating with the Reservations Manager on daily tasks.Main Responsibilities:Ensure seamless delivery of...

  • Reservations & Office Manager

    2 weeks ago

    Dublin, Dublin City, Ireland Oliver Dunne Restaurants Full time

    OverviewReservations & Office Manager role at Oliver Dunne Restaurants: oversee the daily operations of the busy head office, supporting reservations and events. This full-time position is central to ensuring smooth communication, efficient administration, and seamless coordination across teams.ResponsibilitiesManage the day-to-day running of the office,...