Reservations Coordinator

4 weeks ago

Dublin, Dublin City, Ireland EHL Experiences Full time
Overview

HR Coordinator & Talent Acquisition | Bilingual (PT/EN) | Global Talent & People Operations | Based in Ireland

About EHL Experiences

EHL Experiences operates some of Dublin's leading hospitality venues including FIRE Steakhouse & Bar, SOLE Seafood & Grill, The Round Room at the Mansion House, and SAINT Studios. Known for world-class dining and unforgettable events, our team is dedicated to delivering exceptional service and creating memorable guest experiences.

The Role

We are seeking a Reservations Coordinator to join our team, with a primary focus on managing reservations for FIRE Steakhouse & Bar and SOLE Seafood & Grill.

This is a key role for someone who thrives in a fast-paced environment, is confident on the phones, and enjoys delivering outstanding guest service. You will be the first point of contact for many of our guests, ensuring a seamless booking process, efficient inbox management, and supporting the wider team to maximise covers and revenue.

What You'll Do

  • Handle a high volume of reservation enquiries by phone and email with professionalism and efficiency
  • Manage and prioritise multiple inboxes, responding promptly and accurately to guest and client enquiries
  • Manage individual and group bookings, amendments, and cancellations across FIRE and SOLE
  • Work closely with the Reservations and Sales teams to ensure seamless communication with Operations
  • Maintain accurate information on the booking systems and produce clear function sheets where required
  • Assist with VIP and repeat guest management, ensuring a personalised experience
  • Support the maximisation of revenue through upselling
  • Provide an outstanding standard of guest service at all times

About You

  • 1–2 years' experience in a reservations, customer service, or hospitality role
  • Confident and professional telephone manner
  • Strong multitasking and organisational skills, with attention to detail
  • Excellent written and spoken communication, with strong email etiquette
  • Positive, proactive, and a strong team player
  • Experience with OpenTable (or similar booking systems) an advantage
  • Must hold an EU passport or right to work in Ireland

What We Offer

  • Share of service charge and tips
  • Paid day off on your birthday
  • Discounts across sister venues
  • Mental health support programme
  • Clear career progression and training opportunities
  • Inclusive and supportive work environment
  • Access to pension scheme, savings programmes and life insurance

If you're passionate about hospitality, and love creating smooth guest journeys, we'd love to hear from you.

Apply now and join the EHL Experiences team.


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