Proactive Customer Engagement Specialist

6 days ago


Dublin, Dublin City, Ireland Midwest Startups Full time
About the Opportunity:

Midwest Startups is looking for a proactive Customer Engagement Specialist to join our sales team. As a key player, you will be responsible for engaging with potential customers who have expressed interest in ActiveCampaign. Your primary objective will be to uncover their needs and preferences, and provide tailored solutions to meet those needs.

Key Responsibilities:
  • Customer Engagement: Proactively establish contact with potential customers, engage them in conversation, and understand their user needs and pain points.
  • Pipeline Management: Manage pipelines and multiple inbound channels, ensuring timely follow-up and effective lead nurturing.
  • Deal Closure: Utilize consultative sales tactics to close deals, address customer needs, and navigate the sales process efficiently.

Requirements:

  • Language Fluency: Fluency in English and German is required.
  • Education: A Bachelor's degree in a relevant field (Business, Marketing, Communications) is preferred but not mandatory.
  • Experience: 1-3 years of experience in a customer-facing role, preferably in sales or success positions, managing pipelines and multiple inbound channels.
  • Skillset: Experience using CRM systems and other sales automation tools, familiarity with SaaS/Martech industry trends, and knowledge of competitive landscapes.
  • Soft Skills: Strong written and verbal communication skills, ability to adapt to evolving commercial strategies, changing market conditions, and dynamic prospect needs.


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