Customer Engagement Professional

1 week ago


Dublin, Dublin City, Ireland West Pharmaceutical Services, Inc Full time
Job Overview

At West Pharmaceutical Services, Inc., we're a dedicated team that is connected by a purpose to improve patient lives. Our story began with the delivery of life-saving and life-enhancing injectable medicines to millions of patients daily. This role plays a critical part in helping us write our future.

We believe in creating an inclusive community of professionals with opportunities for lifelong learning, growth, and development. Supported by benefit programs, we empower the physical, mental, emotional, and financial health of our team members and their families.

Key Responsibilities
  • Providing differentiated service for strategic accounts, owning the customer journey.
  • Aligning with global counterparts to create a unified customer experience.
  • Serving as a single point of contact (SPOC) for all customer relationship matters within assigned accounts.
  • Identifying key customer stakeholders and developing strategies to build trusted advisor relationships with them.
  • Maintaining regular interaction with assigned accounts to proactively identify potential issues and opportunities.
  • Championing customer experience improvement in close cooperation with the digital customer experience unit.

This is a client-facing role that works to engage and enable customers by effectively managing their needs to create a differentiated customer experience. As the trusted advisor and advocate for our customers, the associate will manage the relationship holistically, along with account managers for their assigned customers throughout the sales lifecycle.


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