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Customer Engagement Strategist
3 weeks ago
We are seeking a seasoned CRM professional to lead our customer engagement strategies. As our ideal candidate, you will have a strong background in CRM, with expertise in localization and personalization strategies.
The successful candidate will possess a deep understanding of customer needs, touchpoint analysis, and strong business acumen. They will be able to effectively translate insights into actionable strategies to enhance the overall customer experience.
- Develop comprehensive and automated lifecycle CRM strategies that guide customers through their pre or post-purchase journey at scale.
- Partner with product, marketing, legal, compliance, data engineering, content team, CS as well as vendors to create seamless customer experiences and effective handoffs.
- Own the execution of personalized email and push notification campaigns, optimizing each touchpoint for maximum engagement and conversion.
