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Customer Experience Strategist

3 weeks ago

Dublin, Dublin City, Ireland Ezetop LLC Full time

At Ezetop LLC, we're seeking a seasoned Customer Experience Strategist to lead our global CRM efforts. As the ideal candidate, you'll own the customer engagement strategy across all lifecycle stages—driving onboarding, retention, and reactivation through targeted campaigns, smart segmentation, and compelling content.

Key Responsibilities:
  • Develop and Lead Global CRM Strategy: Drive customer lifetime value and engagement through data-led insights and strategic planning.
  • Cross-Functional Collaboration: Work closely with Product, Data, Design, and Media teams to create a unified customer journey.
  • Build and Lead High-Performing Team: Foster innovation, accountability, and continuous improvement within the CRM team.

We're looking for a strong leader with good knowledge of Emarsys (or similar platforms), a data-led mindset, and a proven track record in customer-centric marketing. If you have 7+ years of experience in CRM/lifecycle marketing and 3+ years of leadership experience, this could be your dream role