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Customer Experience Strategist
3 weeks ago
We are seeking a Customer Experience Strategist to lead the development of compelling, differentiated propositions for our business customer base. As a key member of our team, you will be responsible for translating customer insights, market trends, and strategic priorities into actionable proposition concepts and business cases.
Key Responsibilities:
- Develop innovative solutions that deliver real customer value while meeting commercial and regulatory objectives.
- Act as the voice of the customer in shaping propositions that are inclusive, accessible, and sustainable.
- Build strong business cases to show that the propositions are both viable to us and feasible to deliver through our systems and processes.
- Drive cross-functional workshops and design sprints to ideate, test, and iterate new proposition ideas.
Requirements:
- Proven track record in proposition development or customer strategy.
- Strong customer insight orientation with a passion for human-centred design and innovation.
- Strategic thinker with commercial acumen and the ability to turn vision into action.