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Customer Service Representative

2 weeks ago


Dublin, Dublin City, Ireland beBeeCustomer Part time €16 - €17
Job Overview

We are seeking an exceptional customer service representative to deliver top-notch assistance to passengers and clients.

Main Responsibilities:
  • Greet passengers and provide courteous, professional support throughout their journey.
  • Assist passengers with check-in procedures, luggage handling, and boarding processes.
  • Respond to inquiries and offer accurate information regarding flight schedules, baggage policies, and other pertinent details.
  • Maintain compliance with airline and airport regulations, including security and safety protocols.
  • Collaborate with colleagues and stakeholders to ensure efficient and seamless operations.
  • Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
  • Perform administrative tasks, including data entry, documentation, and reporting as required.
Required Skills and Qualifications
  • Prior experience in customer-facing roles, hospitality, or related fields is highly desirable.
  • Excellent verbal and written communication skills, with proficiency in English; additional language skills are a plus.
  • Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
  • Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
  • Demonstrated problem-solving abilities and a proactive approach to resolving issues.
  • Attention to detail and accuracy in handling passenger information and documentation.
Benefits and Perks
  • Access to employee assistance programs and wellness initiatives.
  • Comprehensive training and development opportunities.
  • Free onsite parking during work hours.
  • Employee discounts on travel and retail products.
  • Retirement savings plan with employer contributions.
  • Career advancement opportunities within the aviation industry.