Customer Service Representative
1 week ago
We are seeking an exceptional customer service representative to deliver top-notch assistance to passengers and clients.
Main Responsibilities:- Greet passengers and provide courteous, professional support throughout their journey.
- Assist passengers with check-in procedures, luggage handling, and boarding processes.
- Respond to inquiries and offer accurate information regarding flight schedules, baggage policies, and other pertinent details.
- Maintain compliance with airline and airport regulations, including security and safety protocols.
- Collaborate with colleagues and stakeholders to ensure efficient and seamless operations.
- Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
- Perform administrative tasks, including data entry, documentation, and reporting as required.
- Prior experience in customer-facing roles, hospitality, or related fields is highly desirable.
- Excellent verbal and written communication skills, with proficiency in English; additional language skills are a plus.
- Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
- Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
- Demonstrated problem-solving abilities and a proactive approach to resolving issues.
- Attention to detail and accuracy in handling passenger information and documentation.
- Access to employee assistance programs and wellness initiatives.
- Comprehensive training and development opportunities.
- Free onsite parking during work hours.
- Employee discounts on travel and retail products.
- Retirement savings plan with employer contributions.
- Career advancement opportunities within the aviation industry.
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