Financial Restructuring Professional

2 weeks ago

Dundalk, Louth, Ireland beBeeMortgage Full time €35,000 - €42,000

**Job Description**

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As a Debt Resolution Specialist, you will be responsible for working with customers to resolve arrears issues and provide personalized support. You will work closely with the Arrears Support Unit to manage accounts, complete financial statements, and negotiate restructuring options with borrowers.

Responsibilities include:

  1. Deal with restructuring queries on customers' mortgage accounts within company policy and regulatory requirements.
  2. Manage accounts allocated by the Assistant Manager, ensuring timely resolution of customer queries.
  3. Negotiate with customers to deliver optimum solutions that meet both their needs and the bank's goals.
  4. Provide advice to customers on available options, adhering to CCMA and CPC guidelines where applicable.
  5. Engage with customers to explain alternative restructuring arrangements and refer to relevant departments or branches as required.

Key Skills and Qualifications:

  • Previous experience in debt resolution or a related field.
  • Effective call handling skills to ensure professional and compassionate interactions with customers.
  • Recognized qualification or accreditation, such as APA or QFA, to discuss product information and provide advice on forbearance options.
  • Excellent PC skills, including database management, Word, Excel, and Outlook.
  • Detailed understanding of relevant legislation, including the Code of Conduct on Mortgage Arrears, Consumer Protection Code 2012, and Minimum Competency Code.

**What We Offer:**

A dynamic and supportive team environment, opportunities for skill development, and a chance to make a positive impact on customers' lives.

**Requirements:**

Knowledge of CCMA, CPC, and MCC, excellent attention to detail, organizational skills, ability to work in a team environment, flexibility, and financial/mortgage market awareness.

**Potential Benefits:**

Development of credit decision-making skills, career growth opportunities, and a fulfilling work experience.

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