Service Coordinator

5 days ago


Nenagh, County Tipperary, Ireland beBeeCustomer Full time €35,000 - €42,000
Job Role Overview

Key Accountabilities:

  • Coordinate customer service appointment schedules efficiently and communicate effectively with customers as required.
  • Deal with customer requests for maintenance and repair services in a timely and courteous manner via phone or in-person at the service reception.
  • Collaborate closely with Workshop, Service Reception, Warranty and Parts departments to ensure seamless delivery of services.
  • Achieve consistently high standards across the organization by identifying opportunities to enhance performance.
  • Determine workshop availability on the booking system and manage bookings to maximize workshop efficiency.
  • Maintain exceptional customer satisfaction while advising customers on technical issues, costs, completion times etc.
  • Keep customers informed about the progress of their vehicles undergoing maintenance and agree on any additional work needed.
  • Deliver outstanding levels of customer satisfaction and loyalty.



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