Senior Operations Manager

2 days ago

Maynooth, Co Kildare, Ireland beBeeService Full time €81,654 - €109,067

Job Overview:

We are seeking an exceptional Service and Maintenance Manager to lead our team and drive business growth. As a key member of our operations department, you will be responsible for managing daily activities, ensuring efficient service delivery, and collaborating with cross-functional teams.

Key Responsibilities:
  • Operational Management: Oversee daily operations, manage day-to-day activities, and ensure excellent service delivery to customers.
  • Service Job Administration: Ensure service jobs are administered per standard operating procedures (SOPs) with monthly reviews of work orders and reporting.
  • Repair Job Management: Ensure all repair jobs are administered using the company ERP system, including pricing, quotations, and estimations for customers.
  • Process Improvement: Implement and develop group systems to manage planned, reactive, and emergency service requests efficiently.
  • Collaboration: Collaborate with regional service centers to align on procedures, goals, and strategies.
Team Leadership & Development:
  • Team Growth: Manage and grow the existing team to support sustainable business growth while maintaining high service standards.
  • Training & Development: Work with the HR department to implement training and upskilling programs for team members.
  • Mentorship: Mentor and lead the team, fostering a culture of continuous improvement.
Business Growth & Strategy:
  • Pricing & Margin Management: Responsibility for pricing of all works ensuring margin targets and customer value are achieved.
  • Tendering & Business Development: Tendering for framework and planned preventative maintenance opportunities ensuring full compliance, identification of risk, quality, and HSQE requirements.
  • Growth Strategy: Develop and implement a growth strategy for the Service & Maintenance business to meet current and future client demands.
  • Budget Management: Deliver on the annual budget and business development strategies, exploring growth opportunities.
  • Customer Engagement: Engage with key customers, including utility and industrial clients, to maintain and strengthen relationships.
Continuous Improvement:
  • Quality Initiatives: Identify, plan, and implement a continuous improvement program for the repair and service business.
  • Interdepartmental Collaboration: Support and collaborate with other business units and managers to achieve overall company goals.
Reporting & Communication:
  • Performance Reporting: Issue monthly performance reports and Key Performance Indicators (KPIs) to senior management.
  • Communication: Facilitate meetings and maintain effective communication with key customers and stakeholders.
Compliance:
  • Health & Safety: Ensure compliance with Health & Safety standards across all operations and activities.

Requirements:

  • Leadership & Team Management: Strong leadership and team management skills.
  • Problem-Solving: Proven ability to resolve technical, commercial, and resource issues.
  • Empowerment: Ability to empower the service team through training, to improve their skills and knowledge and provide autonomy to make decisions.
  • Process Optimization: Proven ability to implement and optimize processes for operational efficiency.
  • Communication & Customer Relations: Excellent communication and customer relationship management skills.
  • Analytical Skills: Analytical and problem-solving skills to support decision-making.
  • Budget Management: Ability to manage budgets and drive business development initiatives.
  • Knowledge & Certifications: Knowledge of Health & Safety regulations and best practices, and proficiency in MS Office tools.

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