Service Operations Manager

3 days ago

Maynooth, Co Kildare, Ireland beBeeOperational Full time €60,000 - €80,000

As a pivotal member of our Service Department, you will be responsible for ensuring the efficient operation and growth of our busy service area.

Duties and Responsibilities
  • Manage workflow and work in progress to ensure operational targets are achieved
  • Collaborate with senior management and cross-functional teams to drive company objectives
  • Ensure all work is invoiced and warranty claims processed in a timely manner
  • Oversee and report on technician productivity and efficiency
  • Provide technical information, costs, and recommendations to resolve customer issues while delivering exceptional customer service
  • Maintain staff up-to-date with technical and product knowledge as required
  • Assist with implementing and managing training programs
  • Liaise with key partners to ensure operational and quality standards are met
  • Ensure staff adhere to Company policies, procedures, and safety standards
Requirements
  • A minimum of 3 years experience in operational management of a busy service department in a main franchise dealer environment
  • Previous mechanical and/or workshop control experience
  • Be target driven, with a proven track record of success
  • Exhibit excellent communication and interpersonal skills, with a strong focus on customer care and retention
  • The ability to work independently, while contributing significantly to the successful operation of our aftersales services
  • Be computer literate, with strong organisational skills, and experience with Keyloop would be an advantage
  • Be self-motivated, hardworking, and dedicated to achieving high standards and results

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