Specialist Insurance Compliance Handler

7 days ago

Dublin, Dublin City, Ireland beBeeComplaints Full time €45,000
Insurance Complaints Specialist

This is a fantastic opportunity to work with a leading insurance provider in Ireland as a dedicated Insurance Complaints Specialist. You will be part of the Complaints Team, reporting directly into the Complaints Manager.

As an experienced complaints handler, you will focus on managing and investigating customer complaints, received through sales channels. This includes:

  • Investigating formal complaints and preparing well-structured responses;
  • Supporting complaints escalated to Financial Services;
  • Identifying trends, root causes, and areas for improvement from complaint data;
  • Flagging quality issues and sharing feedback with relevant teams;
  • Assisting with complaint-related training and internal processes;
  • Collaborating with quality and compliance teams as needed.

What we are looking for: A qualification - Fully APA qualified is essential; CIP is preferred. Solid experience handling customer complaints—ideally in financial services or insurance. Good understanding of Consumer Protection Code (CPC) guidelines. Strong written and verbal communication skills—you will be drafting formal responses and speaking with various stakeholders. High level of accuracy and attention to detail. Confidence using Microsoft Office and internal systems. Proactive, organised approach to work—you will be managing deadlines and multiple priorities.

Why this role?

This is a great opportunity to work with an experienced and supportive team where your voice is heard, and your insights make a real difference to both customers and internal processes. If you enjoy problem-solving and want to contribute to improving customer outcomes, this could be the right fit for you.

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