Senior Technical Lead

1 week ago

Dublin, Dublin City, Ireland beBeefieldServiceManager Full time €60,000 - €80,000
Field Service Manager

We are seeking an experienced Field Service Manager to join our team. As a Field Service Manager, you will be responsible for leading a team of engineers and overseeing the delivery of exceptional service to our customers.

About the Role

This is a unique opportunity to work with a talented team of professionals who are passionate about delivering high-quality services to our customers. You will be responsible for managing a team of engineers, providing technical guidance and support, and ensuring that all service activities comply with regulatory standards.

Key Responsibilities
  • Team Leadership & Management:
    • Lead, mentor, and motivate a team of engineers to deliver exceptional service to our customers.
    • Oversee the training, development, and performance evaluations of Field engineers.
    • Foster a positive team environment focused on excellence and continuous improvement.
  • Field Support & Operations:
    • Collaborate with the Service Operations Manager to support scheduling and optimize engineer deployment based on real-time field situations.
    • Work with the Group Project Manager to ensure installations of medical equipment are planned and completed efficiently.
    • Provide guidance on complex field issues, assisting with decision-making to ensure timely and efficient resolution of technical problems.
    • Ensure adherence to all relevant regulatory standards and company policies during service operations.
  • Technical Collaboration:
    • Work closely with the Group Escalation Manager and technical specialists to resolve escalated issues swiftly and maintain high customer satisfaction.
    • Provide technical guidance and troubleshooting expertise to engineers for resolving issues with medical imaging systems.
    • Liaise with equipment manufacturers and suppliers as necessary to address technical challenges.
  • Customer Engagement:
    • Act as a key point of contact for customer queries related to field service operations and technical issues.
    • Build and maintain strong relationships with customers, ensuring their needs are met and expectations exceeded.
    • Conduct customer feedback sessions and implement service improvements based on input.
  • Compliance & Safety:
    • Ensure all service activities comply with health and safety regulations and medical device standards.
    • Maintain detailed records of all service activities, ensuring proper documentation of PPM schedules, breakdown repairs, and field decisions.
    • Conduct risk assessments and corrective actions where necessary.
  • Reporting:
    • Provide regular updates and reports on field operations, customer satisfaction, and service performance to senior management.
    • Track key performance indicators (KPIs), including field response times, equipment uptime, and service quality.

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