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Hotel Operations Manager
3 weeks ago
Seeking a seasoned hospitality professional to oversee daily hotel operations and ensure exceptional guest service.
Key responsibilities include managing daily shift activities, handling guest complaints, and coordinating with front of house teams.
- Manage daily hotel operations during assigned shifts
- Act as the main point of contact for guests and the team
- Ensure high standards of guest service and satisfaction
- Handle guest complaints, issues and special requests
- Support and coordinate with departments (e.g. Front Office, Housekeeping, F&B)
- Ensure compliance with hotel policies, procedures and safety regulations
- Complete shift reports and handovers effectively
Required Skills & Qualifications
- Experience in hospitality or hotel management
- Strong leadership and problem-solving skills
Benefits
- Bike to work scheme
- Employee assistance program
- Discounted Gym membership
- On-site parking
- Wellness program
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Customer Service, General Business, and Management
Industries
- Hotels and Motels, Hospitality, and Restaurants