Senior Leader, Customer Education Innovation

1 day ago

Dublin, Dublin City, Ireland beBeeStrategic Full time €103,500 - €153,532
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\Key Job Information\
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This role is ideal for a senior, strategic leader who can define and evolve our production process with a strong focus on video and continuous innovation.

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\Job Description\
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The successful candidate will own voice, tone, design, style, and user experience across customer education content and surfaces. They will partner with LXDs and other producers to lead creative direction.

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  • Define, codify, and evolve the production process with a strong focus on video and continuous innovation, including AI production tools and processes.\
  • Own voice, tone, design, style, and user experience across customer education content and surfaces.\
  • Partner with LXDs and other producers to lead creative direction.\
  • Formalize inputs for the content roadmap from CSM, Support, Product, Growth, and other business requirements; assess, prioritize, and manage expectations before production.\
  • Build and maintain a production roadmap and calendar to ensure on-time launches aligned with priorities.\
  • Directly produce and deliver impactful educational content while driving innovation and serving as a hands-on leader.\
  • Be data-literate and own content, systems, and processes performance (e.g., on-time shipping, learner sentiment, content performance).\
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\Requirements\
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We are seeking an experienced professional with:

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  • 5+ years of proven experience leading customer education production and delivery.\
  • Strong project and people management experience (3+ years managing contractors, vendors, and/or direct reports).\
  • Track record of scaling production through tooling, workflows, and process innovation.\
  • Comfort with new technology and AI tools for customer experience.\
  • Strong cross-functional collaboration to drive customer outcomes at scale.\
  • Natural storyteller with ability to explain complex topics simply.\
  • Data-driven with experience in A/B testing and data visualization (e.g., Tableau).\
  • Player-coach with strong execution; hands-on role, not just people management.\
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\Benefits\
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Our company offers:

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  • Competitive salary and equity.\
  • Pension scheme with up to 4% matching.\
  • Comprehensive health and dental insurance for you and dependents.\
  • Flexible paid time off.\
  • Paid maternity leave and six weeks of paternity leave.\
  • Cycle-to-Work Scheme with secure bike storage.\
  • MacBooks provided (or your preferred equipment).\
  • Relocation support for moving to the office.\
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We have a hybrid working policy. In-office presence is expected at least three days per week.

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Our company values diversity and is committed to an inclusive workplace.

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To express interest, please provide your resume and details through the application process.

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