Soft Service Operations Director

3 days ago

Dublin, Dublin City, Ireland beBeeRegional Full time €50,000 - €70,000

Mobile Regional Soft Services Manager Job Description

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The successful candidate will oversee and coordinate cleaning operations for multi-location contracts in the ROI. This is a full-time fixed term contract.

Key Responsibilities:">
  • ">
  • Manage overall service lines including cleaning, waste services, landscaping, garments management, pest control, post room, stationary etc.">
  • Fully responsible for implementing and adhering to all Health and Safety legislation and client procedures on site.">
  • Responsible for ensuring level of expectations required by the client (SLAs, KPIs) are met for all soft services.">
  • Daily management and direction of the soft services Aramark workforce and sub contracted staff.">
  • Play a key role in delivering the start-up plan for any new areas on site, acting as an area SME during the handover process from commissioning through into qualification and process validation.">
  • Create and implement soft services schedules and work instructions.">
  • Work closely with the client EH&S and Facilities team in providing support for all Fire Evacuations, drills, signage, H&S compliance, audits, investigations etc.">
  • Manage safe work plans, emergency response plans and mitigation plans, including business continuity and critical supplier identification and mitigation.">
  • Fully responsible for soft services Aramark HSEQ/EHS documentations.">
  • Monitor and manage monthly & annual soft services budget and client spend.">
  • Continuously monitor the performance and delivery of our contractors seeking best value for money for outsourced activities.">
  • Provide mentoring and guidance to Aramark soft services staff to ensure they have the opportunity to develop their skills and be capable of handling additional responsibilities.">
  • Periodic reporting to the Senior FM (monthly, weekly, etc)">
">Requirements:">
  • ">
  • Min 5 year's experience in contract cleaning, facility management or soft services">
  • Minimum 3 year's in a management post.">
  • Industry acumen and knowledge of cleaning services ideally within the facilities management industry">
  • Customer focused with strong attention to detail">
  • Excellent written and verbal communication skills.">
  • Good working knowledge of Outlook, Word, Excel and PowerPoint.">
  • Full clean driving License">
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This role requires a senior professional with extensive experience in soft services management, excellent leadership skills and the ability to maintain high standards of customer satisfaction.

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