Soft Services Manager

Soft Services Manager
Job ID
213677
Posted
02-Apr-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Dublin - Dublin - Ireland
About the Role:
As a CBRE Facilities Manager, you will manage a team responsible for providing overseeing building operations and maintenance for a facility, campus, or portfolio of small to medium sized buildings.
This job is a part of the Facilities Management functional area which focuses on all aspects of the operations of a set of assets, providing support to the Property Managers regarding all repairs and investment plans.
What You'll Do:
Provide formal supervision to employees.
Monitor the training and development of staff.
Conduct performance evaluations and coaching.
Oversee the recruiting and hiring of new employees.
Schedule and manage the team's daily activities.
Establish work schedules, assign tasks, and cross-train staff.
Set and track staff and department deadlines.
Mentor and coach as needed.
Coordinate and manage facility repairs and maintenance by working with technicians, vendors, and contractors.
Maintain positive client relationships and conduct meetings on unresolved facility issues.
Prepare and manage capital projects, operating budgets, and variance reports.
Perform facility inspections quality assurance following local, state, and federal regulations.
Suggest operational efficiencies, repairs, and upgrade opportunities.
Manage environmental health and safety procedures for facilities.
Oversee vendor relationships and invoicing procedures.
Review price quotes for the procurement of parts, services, and labor for projects.
Conduct process and procedure training on maintenance, repairs, and safety best practices.
Lead by example and model behaviors that are consistent with CBRE RISE values.
Influence parties of shared interests to reach an agreement.
Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.
What You'll Need:
Bachelor's Degree preferred with 3-5 years of relevant experience.
In lieu of a degree, a combination of experience and education will be considered.
Valid driver's license required.
Facility Management certification preferred.
Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
Extensive organizational skills with a strong inquisitive mindset.
Advanced math skills.
Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance.
Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions.
Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform.
CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
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CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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