Dublin Service Delivery Manager

1 day ago

Dublin, Dublin City, Ireland beBeeService Full time

Job Summary:

We are seeking a highly skilled and experienced Service Delivery Manager to join our team. The successful candidate will be responsible for managing the service delivery of a high-profile contract portfolio, ensuring that service quality is maintained and exceeded.

Main Responsibilities:

  • Manage the soft services element account, ensuring financial objectives are met through effective cost control and budgeting.
  • Promote and deliver company aims by meeting or exceeding quality levels and customer support objectives.
  • Lead a team of operatives, providing training, coaching, and development opportunities to ensure staff are fully equipped to meet their responsibilities.
  • Manage the soft services portfolio to maximize efficiency while maintaining quality standards.
  • Develop and implement control measures to ensure safe working environments for subcontractors and employees.
  • Manage all aspects of the portfolio under your control, ensuring compliance with SLAs and KPIs.
  • Establish and maintain quality measures and procedures to facilitate two-way communication and drive continuous improvement.
  • Facilitate and manage training requirements to ensure staff are trained in all aspects of service provision.
  • Ensure HR policies and procedures are adhered to for the team.
  • Prepare monthly reporting for all services covered under contract.
  • Attend regular meetings to discuss progress and address any arising matters.

Required Skills and Qualifications:

  • A minimum of 5 years' experience working in a regulated client environment.
  • At least 3 years of business management experience.
  • Knowledge/working within the cleaning/security function essential.
  • Member of a relevant professional organization.
  • Garda Vetting would be beneficial.
  • Financial and budgetary experience essential.
  • A full clean driving license is essential for this role.

About Us:

We are committed to delivering exceptional service to our clients, and we believe that our people are our greatest asset. If you have a proven track record of delivering high-quality results and excellent customer service, we would love to hear from you.

Please note that if you are not a passport holder of the country for the vacancy you might need a work permit. Check our website for more information.

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