Excellent Customer Service Representative

2 days ago

Galway, Galway, Ireland beBeeCustomerSupport Full time €27,000 - €37,000

We pride ourselves on offering customers the biggest range of products. Our stores across the UK and Ireland provide a variety of roles for passionate people who want to help customers.

Our approach doesn't just apply to our customers. It's at the heart of everything we do, making us different. We believe in treating each other with respect and giving everyone the opportunity to grow.

Success in your application will be subject to providing bank account details before your start date.

  1. Put customers first and consider their needs in every action.
  2. Get to know customers and serve them with pride.
  3. Ensure products and services are available at all times.
  4. Handle products with care to maintain quality.
  5. Keep shop floors and back areas clean and tidy.
  6. FOLLOW DEPARTMENT ROUTINES AND PROCESSES
  7. Follow company policies and Health and Safety routines.
  8. You may be asked to support colleagues by helping in other departments.
  • Able to give great customer service by proactively smiling, greeting, acknowledging and helping customers.
  • Work hard for customers, team and department.
  • Prioritise tasks to ensure anything you do is right for customers.
  • Be adaptable and resilient to meet business demands.
  • Follow instructions verbally or written.
  • Be reliable and a good timekeeper.
  • Be smart and tidy at all times.

Our vision is to become customers' favourite way to shop, whether they're at home or out. We strive to be responsible and sustainable business for all stakeholders, communities and the planet. Through initiatives like community fund, association with children's health foundation, partnership with food cloud and strong starts programme, we have supported over 21,000 community groups, raised over €7.5 million and provided almost 15 million meals nationwide.

We operate in Irish retail market since 1997, with 170 stores employing over 13,000 people. We partner with over 500 suppliers - mostly small and medium enterprises - supporting farming families around Ireland. We buy more than any other single country in the EU.

We work closely with suppliers dedicated to making best products for customers. This is reflected in awards won by our products including Blás Na hÉireann, World Steak Challenge and Great Taste Awards.

We have an inclusive culture where everyone feels able to be themselves. It's embedded in our values: treat people how they want to be treated. We celebrate diversity and recognise its value and opportunity. We help colleagues feel comfortable being themselves and achieve their best.

We welcome chats about flexible working. Some people are at the start of careers, while others want freedom to pursue things they love. We talk to people throughout the application process about how we can support.

We're committed to celebrating diversity and inclusivity in recruitment. Candidates have opportunity to thrive and inform us of any adjustments they need.

Please let us know if you need additional support so we can understand your needs and best support you through the process.

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