Senior Customer Experience Leader

6 days ago


Dublin, Dublin City, Ireland beBeeService Full time €40,000 - €60,000
Service Leadership Opportunity

Award-winning organization is seeking a seasoned Service Manager to join our dynamic team in Dublin. As a key member of the aftersales department, you will be responsible for leading and mentoring a high-performing team, driving revenue growth, and delivering exceptional customer experiences.

Main Responsibilities:
  • Manage, mentor, train, and lead a team of aftersales professionals.
  • Prioritize the profitability of the Aftersales Department to meet or exceed revenue targets.
  • Evaluate customer needs for required aftersales services and communicate relevant promotions and offers.
  • Maintain regulatory standards and ensure safe working practices.
  • Develop and maintain product knowledge on the full franchise range.
Requirements:
  • Demonstrated experience in motor retail parts management.
  • Previous experience with CDK/Kerridge is advantageous.
  • High personal presentation and grooming standards.
  • Excellent communication and attention to detail skills.
  • Fully qualified Irish or EU driver's license.
What We Offer:
  • Competitive basic salary and bonus scheme.
  • Industry-leading training and progression plans.
  • Bike to Work Scheme.
  • Annual Leave.
  • Life cover.
  • Active Social Club.
  • PRSA.


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