
Customer Experience Leader
1 week ago
This is an exceptional opportunity to lead a dynamic team of customer service professionals and drive business growth through delivering exceptional customer experiences.
The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for delivering outstanding customer service. They will be responsible for managing the front-of-house operations, mentoring and coaching staff, and developing strategies to improve customer satisfaction and loyalty.
- Key Responsibilities:
- Manage front-of-house operations, including business and guest service support
- Mentor and coach staff to develop their skills and abilities
- Develop strategies to improve customer satisfaction and loyalty
- Communicate effectively with stakeholders, including clients and colleagues
Requirements:
- Strong experience in managing front-of-house operations
- Excellent leadership and communication skills
- Able to work well under pressure and adapt to changing situations
- Passion for delivering outstanding customer service
Benefits:
- Pension scheme
- Life assurance
- Perks directory offering various discounts
- WOW Awards for exceptional service
- One paid day for charity work
About Us:
We are a forward-thinking organization that values diversity and inclusion. We offer a range of benefits and opportunities for professional development, and we are committed to creating a safe and supportive workplace culture.
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