
Telecom Customer Experience Transformation Leader
2 days ago
We seek a visionary leader to spearhead customer experience transformation in the mobile telecom industry.
The Service Channel Lead will drive innovation, champion performance, and elevate the customer experience across all touchpoints.
Responsibilities- Elevate the customer experience by defining and executing a bold service vision.
- Lead high-performing teams to deliver speed, quality, and consistency across service channels.
- Represent the voice of the customer in major decisions and ensure customer feedback drives service improvements.
- Proven leadership skills with extensive experience in senior management roles.
- Ability to develop and motivate a high-performance culture through ongoing training and coaching.
- Possess commercial acumen and strategic awareness to drive operational excellence.
- Exceptional interpersonal and communication skills with experience influencing internal stakeholders and third-party suppliers.
- Ability to engage people from all levels to drive change and shape business strategy.
- A champion for customer experience with a track record of developing partner strategies in similar roles.
- Strong analytical skills and comfortable with strategic analysis.
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