Telecom Customer Experience Transformation Leader

2 days ago


Dublin, Dublin City, Ireland beBeeCustomerExperience Full time €100,000 - €150,000
Job Overview

We seek a visionary leader to spearhead customer experience transformation in the mobile telecom industry.

The Service Channel Lead will drive innovation, champion performance, and elevate the customer experience across all touchpoints.

Responsibilities
  • Elevate the customer experience by defining and executing a bold service vision.
  • Lead high-performing teams to deliver speed, quality, and consistency across service channels.
  • Represent the voice of the customer in major decisions and ensure customer feedback drives service improvements.
Key Skills and Experience
  • Proven leadership skills with extensive experience in senior management roles.
  • Ability to develop and motivate a high-performance culture through ongoing training and coaching.
  • Possess commercial acumen and strategic awareness to drive operational excellence.
  • Exceptional interpersonal and communication skills with experience influencing internal stakeholders and third-party suppliers.
  • Ability to engage people from all levels to drive change and shape business strategy.
  • A champion for customer experience with a track record of developing partner strategies in similar roles.
  • Strong analytical skills and comfortable with strategic analysis.


  • Dublin, Dublin City, Ireland beBeeTransformation Full time €95,000 - €125,000

    Job Title: Customer Service Transformation DirectorWe are seeking a visionary leader to spearhead the transformation of our customer service operations and drive world-class support in the mobile telecom industry.The ideal candidate will report into the Chief Experience Officer and be responsible for elevating the customer experience, reducing churn,...


  • Dublin, Dublin City, Ireland beBeeInnovation Full time €90,000 - €120,000

    Job Opportunity">We are seeking a seasoned Programme Manager – Business Transformation to join our Customer Service Department.">This is a unique opportunity to shape the future of customer service as we prepare to expand to over 800 aircraft and 300 million guests annually within the next decade.">The successful candidate will report directly to the Head...


  • Dublin, Dublin City, Ireland beBeeCustomer Full time €80,000 - €100,000

    Job Title:A seasoned customer service leader is required to spearhead our Customer Service team and redefine what world-class support entails in the mobile telecom industry.The mission of this role is to elevate the customer experience, minimize churn, increase commercial value, and position us as a customer-centric telco leader.Leadership & StrategyDevelop...

  • Brand Director

    5 days ago


    Dublin, Dublin City, Ireland beBeeLeader Full time €90,000 - €120,000

    Dynamic Brand LeaderThis is a unique opportunity to drive strategic direction and commercial performance for a leading telecoms brand.Key Responsibilities:Manage the financial performance and own the commercial roadmapLead cross-functional teams to deliver digital experiences and innovative propositionsDrive momentum and inspire high-performing teams to...


  • Dublin, Dublin City, Ireland beBeeDigital Full time €53,000 - €73,000

    Digital Transformation SpecialistWe are seeking a Digital Transformation Specialist to join our team. As a key member of our organization, you will play a pivotal role in enhancing customer experiences through digital transformation.About the RoleYou will be responsible for driving digital change by helping customers adopt new technologies and simplifying...


  • Dublin, Dublin City, Ireland beBeeRetail Full time €40,000 - €50,000

    Retail People Managers are leaders who put people first and thrive in fast-paced, customer-focused environments. Our client is a retailer undergoing transformation and investment.We're looking for experienced Retail Managers to inspire colleagues, deliver exceptional customer experiences, and drive performance on the shop floor.This role offers autonomy to...


  • Dublin, Dublin City, Ireland beBeeTelecom Full time €100,000 - €150,000

    Job Title: Telecom Operations EngineerWe are seeking a highly skilled telecom operations engineer to play a key role in delivering business applications that manage day-to-day operations for millions of companies worldwide.As a critical member of our AWS Solutions organization, you will be responsible for developing scalable and resilient systems while...


  • Dublin, Dublin City, Ireland beBeeTelecomsEngineering Full time €90,000 - €120,000

    Job Title: Telecoms Engineering Team LeaderWe are seeking an experienced and skilled Telecoms Engineering Team Leader to support the development and maintenance of our global telecoms core network.Provide leadership, mentorship, and day-to-day management for a small team of telecoms engineers.Oversee the delivery, Level 3 operations, and maintenance of the...


  • Dublin, Dublin City, Ireland beBeeLeadership Full time €80,000 - €120,000

    Sales Account Manager Role OverviewAs a highly experienced and results-driven sales account manager, you will oversee and expand eir evo's presence within a high-value mid-market customer base. This role presents a unique opportunity to make a significant impact on our business growth and product adoption.In this position, you will leverage your extensive...


  • Dublin, Dublin City, Ireland beBeeSolution Full time €75,000 - €105,000

    Solution ConsultantA Solution Consultant is a critical role that involves delivering thought leadership to clients and transforming their customer experience.