Customer Experience Leader

2 days ago

Dublin, Dublin City, Ireland beBeeRetail Full time €40,000 - €50,000

Retail People Managers are leaders who put people first and thrive in fast-paced, customer-focused environments. Our client is a retailer undergoing transformation and investment.

We're looking for experienced Retail Managers to inspire colleagues, deliver exceptional customer experiences, and drive performance on the shop floor.

This role offers autonomy to lead, coach, and develop high-performing teams in an innovative business that values excellence.

Key Responsibilities:

  • Mentor and coach team members to achieve success and manage performance effectively.
  • Act on customer feedback to ensure service excellence.
  • Create a great work environment by listening to and acting on colleague input.
  • Ensure store operations are safe, legal, and compliant with processes and policies.
  • Support and coach team leaders and sales advisors for smooth operations.
  • Drive flawless execution of launches, events, and campaigns.
  • Manage the full colleague lifecycle: hiring, onboarding, scheduling, and development.

About the Role:

  • Proven experience managing and developing teams in retail or customer-facing environments.
  • Leads by example, inspiring teams to perform at their best.
  • Commercially aware with a strong focus on customer service.

Benefits:

  • Competitive salary up to €50,000 depending on experience.
  • Flexible working options available.
  • Staff discount and bonus opportunities.
  • Pension and life assurance.
  • Excellent training, career development, and long-term progression opportunities.

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