Customer Experience Manager

9 hours ago

Dublin, Dublin City, Ireland beBeeLeadership Full time €40,000 - €60,000
Key Roles and Responsibilities

Carole Nash Insurance seeks an experienced Contact Centre Team Leader to join our management team. As a key player, you will be responsible for leading and motivating your team to deliver exceptional customer experiences.

The ideal candidate will possess strong coaching and mentoring skills, with the ability to motivate their team members to reach their full potential. They should also have excellent organisational and time management abilities, ensuring seamless daily operations.

Key responsibilities include:

  • Managing performance to meet regulatory requirements and exceed business targets.
  • Delivering accurate daily reporting on sales and activity, identifying new opportunities.
  • Providing ongoing training and development in sales, compliance, and product knowledge.
  • Managing resource planning and recruitment to ensure smooth operations.

Required Skills and Qualifications

To succeed in this role, you will require:

  • Proven leadership experience in a contact centre/call centre environment.
  • Strong coaching and mentoring skills.
  • Excellent organisational and time management abilities.
  • High attention to detail and commitment to quality.
  • A CIP qualification (essential).
  • A self-starter with the ability to build strong relationships across the business.

Benefits

As a valued member of our team, you can expect a range of benefits, including:

  • 24 days' annual leave (increasing with service to 29) + option to buy 5 extra days.
  • Company pension scheme.
  • Health Cash Plan.
  • Support for further professional insurance qualifications.
  • Bike-to-Work scheme.
  • Regular company events.

Why Join Us?

By joining Carole Nash Insurance, you'll be part of a growing, innovative, and customer-focused business. You'll have the chance to shape your career, make an impact, and be part of a team that shares your passion for delivering excellence.

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