Global Customer Experience Manager

3 days ago

Dublin, Dublin City, Ireland beBeeGrowth Full time €80,000 - €104,000
Unlock Your Potential in a Fast-Paced, Global Customer Experience

We're seeking a skilled Renewals Manager to join our dynamic team. As a key member of our Enterprise Customer Success and Account Executives team, you will play a vital role in maintaining and growing our account base.

Key Responsibilities:

  • Proactively manage a portfolio of Enterprise client renewals ensuring on-time customer retention and high dollar-over-dollar renewal rates.
  • Establish renewal processes for the region and collaborate with the Customer Success Manager and Account Executive on different renewal scenarios for each client.
  • Leverage the renewal event with customers to demonstrate business value, optimize multi-year subscriptions, and expand partnership with our customers.
  • Directly negotiate all renewal terms with client procurement teams.

Requirements:

  • Demonstrable B2B SaaS Renewals experience of 2+ years working with mid-level large, Enterprise Accounts.
  • Significant experience negotiating with customers across EMEA, with the tenacity to manage extended and sometimes challenging negotiations with different cultural groups.
  • Ability to work autonomously and with the flexibility to accommodate the regions you are working across.
  • Superior time management skills; excellent attention to detail.

Benefits:

  • Competitive compensation package.
  • Opportunity to grow and develop your career.
  • Collaborative and dynamic work environment.

Join Our Team:

At Udemy, we believe in the power of learning and development. We're committed to creating an inclusive and supportive work environment that allows our employees to thrive. If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.

Keyword: Growth

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