Director of Omnichannel Customer Experience

20 hours ago


Dublin, Dublin City, Ireland beBeeCustomerEngagement Full time €75,000 - €90,000

We are seeking an experienced and strategic leader to lead the implementation of our customer engagement strategy with a large customer base. The ideal candidate will have a track record of leading marketing teams in this specialist area and collaborating with cross-functional teams to deepen customer relationships and drive growth.

Key Responsibilities
  • Develop and refine our Customer Engagement Strategy across multiple channels to maximize its effectiveness.
  • Lead commercial performance and meet engagement targets, ensuring alignment with sales objectives.
  • Support the development of team capabilities to ensure we have the right skills for roles and foster ongoing professional growth.
  • Oversight of omnichannel engagement to optimize the use of available channels and improve operational efficiency.
Requirements
  • At least 8 years of experience in customer engagement, marketing, or customer experience roles.
  • Excellent leadership skills, including experience in developing and leading high-performing teams and influencing cross-functionally.
  • Demonstrated ability to design and develop effective Customer Engagement initiatives or programs.
  • Proven expertise in lifecycle marketing and/or CRM platforms.
  • Analytical mindset with experience using data to inform decision-making.


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