Customer Experience Leader

13 hours ago


Dublin, Dublin City, Ireland beBeeCustomer Full time €45,000 - €55,000

Transforming Customer Experience: A Key to Success

About the Role

We are seeking a highly skilled and dedicated individual to lead our customer service team. As a key player in ensuring customer satisfaction and building strong relationships with clients, you will play a vital role in driving business growth and retention.

Key Responsibilities
  • Build and maintain existing/new customer relationships to enhance customer satisfaction, business retention, and sales.
  • Oversee and contribute to day-to-day operations of the customer service department, providing prompt and effective resolution of customer inquiries, concerns, and complaints via phone, email, or other communication channels.
  • Manage a small team, providing guidance, coaching, and performance feedback to enhance skills and productivity.


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