Customer Experience Associate

3 weeks ago

Dublin, Dublin City, Ireland MCL Insurance Services Full time
Would you like to be part of an expanding company providing excellent customer service for a variety of products ? MCL Insurance Services (Ireland) Ltd is part of the MCL Insure Tech Ltd group.

We have been based in Northern Ireland since 1970 and are passionate about everything online.

We have offices in Coleraine and Swords.

Our systems are developed to give customers the best possible online experience, from purchasing insurance right the way through to developing customer loyalty and engagement programmes.

Customer Experience Associate (Ref: 0825 CEA) We are now recruiting Customer Experience Associates to join our expanding team.

You will make outbound renewal calls relating to existing customers who want to speak to someone about renewing their motor and/or home insurance.

You will also help customers manage other elements of their policies, including midterm adjustments and payments.

You will provide a fast and efficient service within the Contact Centre to all our customers via telephone and online web chat.

You will ensure that excellent customer service is always provided whilst communicating courteously and accurately.

Essential Criteria Leaving certificate or equivalent in English and Maths Excellent Customer service skills with a minimum of 1 yearscustomer serviceexperience Excellent communication skills both written and verbal Highly motivated Desirable Criteria Customer service or sales experience, preferably on the telephone.

Previous experience gained within an insurance industry.

Experience in engaging with customers on different communication channels, including online chat and on the telephone.

Interested in pursuing the APA insurance qualification.

Benefits 37.5 hour per week (Monday Friday 9am to 5pm).

Hybrid model after successfully completing training it is one week in the office and one must have own facilities to work from home, strong internet connection and a private room to work.

30 days annual leave inclusive of 4 bank holidays (New Years Day, Easter Monday, Christmas Day & St Stephens day all of which are closure days.

The successful candidate will be required to complete a four-week comprehensive training program, providing you with the skills and product knowledge that you need to be successful in this role.

Employees receive discount on their insurance policies purchased through the Company.

Starting salary 26,328.37 per annum To apply for this position then please complete an online application form which you will be redirected to when clicking Apply Completed application forms should be submitted no later than 5pm on Wednesday 20th August 2025.

(Previous unsuccessful applicants within the last 6 months need not apply) If you require an alternative method of application, please email.

Please note that you must demonstrate on the application how you meet the criteria for the role as identified above.

MCL Insurance Services (Ireland) Ltd reserve the right to enhance the above criteria in the event of an unprecedented response.

MCL Insurance Services (Ireland) Ltd is an Equal Opportunities Employer

  • 15h Left Customer Experience Associate

    3 weeks ago

    Dublin, Dublin City, Ireland MCL Insurance Services (Ireland) Ltd Full time

    Would you like to be part of an expanding company providing excellent customer service for a variety of products ? MCL Insurance Services (Ireland) Ltd is part of the MCL InsureTech Ltd group. We have been based in Northern Ireland since 1970 and are passionate about everything online. We have offices in Coleraine and Swords. Our systems are developed to...

  • Customer Service Associate

    2 weeks ago

    Dublin, Dublin City, Ireland Avantor Full time

    Social network you want to login/join with:Customer Service Associate (m/f/d), Dublincol-narrow-leftClient:AvantorLocation:Dublin, IrelandJob Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:7c577b1974c6Job Views:7Posted:17.08.2025Expiry Date:01.10.2025col-wideJob Description:The Opportunity:Avantor is looking for a Customer Service...

  • Strategic Customer Experience Manager

    1 day ago

    Dublin, Dublin City, Ireland beBeeCustomer Full time

    Unlock the Future of Customer ExperienceJoin a dynamic and innovative team where creativity meets business acumen. We foster a culture that values collaboration, transparency, and growth.This role requires a seasoned professional with expertise in customer lifecycle management, analytics, and operational excellence. The ideal candidate should have over ten...

  • Customer Experience Champion

    4 weeks ago

    Dublin, Dublin City, Ireland Permanent TSB Full time

    PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful.As a Branch Customer Experience Champion, you will work collaboratively with your team and...

  • Customer Growth Associate, Google Customer Solutions, Early Careers

    4 weeks ago

    Dublin, Dublin City, Ireland Google Inc. Full time

    Customer Growth Associate, Google Customer Solutions, Early Careers (English)link Copy linkcorporate_fare Google place Dublin, IrelandEarlyExperience completing work as directed, and collaborating with teammates; developing knowledge of relevant concepts and processes.Applylink Copy linkBachelor's degree or equivalent practical experience.Experience in...

  • Customer Experience Advocate

    23 hours ago

    Dublin, Dublin City, Ireland beBeeAnalytical Full time €50,000 - €80,000

    Customer Operations Advisor Job SummaryThis is an exceptional opportunity to play a key role in delivering outstanding customer experiences.As a Customer Operations Advisor, you will work closely with internal stakeholders to identify areas for improvement and implement changes to enhance the overall customer journey.Key Responsibilities:Analyze customer...

  • Customer Experience Manager

    2 days ago

    Dublin, Dublin City, Ireland beBeeCustomerExperience Full time €60,000 - €80,000

    Job Title: Customer Experience ManagerOverviewThe Customer Experience Manager is a critical member of the store leadership team accountable for bringing our business and guest experience strategy to life in the store. This individual is passionate about driving sales, delivering exceptional customer experiences, and elevating talent to meet our guiding...

  • Customer Experience Leader

    6 hours ago

    Dublin, Dublin City, Ireland beBeeCustomer Full time €45,000 - €55,000

    Transforming Customer Experience: A Key to SuccessAbout the RoleWe are seeking a highly skilled and dedicated individual to lead our customer service team. As a key player in ensuring customer satisfaction and building strong relationships with clients, you will play a vital role in driving business growth and retention.Key ResponsibilitiesBuild and maintain...

  • Customer Experience Expert

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeCustomerExperience Full time €50,000 - €70,000

    Are you looking for a challenging and rewarding role in customer experience?As a GCCA Specialist, you will play a critical role in resolving complex customer complaints and identifying innovative solutions to improve our customer experience.This is an excellent opportunity for someone with exceptional business writing skills, strong communication abilities,...

  • Customer Experience Strategist

    6 hours ago

    Dublin, Dublin City, Ireland beBeeMarketing Full time €60,000 - €80,000

    Lifecycle Marketing Manager Opportunity We're on a mission to provide exceptional customer experiences. Our AI-powered agent Fin enables us to deliver 24/7, impeccable customer service and transform our customer interactions for the better.This role will own, build, and execute multi-channel campaigns that inspire customers to use more of our platform. Think...