Head of Software Delivery

2 days ago

Dublin, Dublin City, Ireland Expleo Full time
Responsibilities\
  • \
  • Client Collaboration: Build and manage credible, trusted advisor relationships with key client stakeholders at all levels of the organisation.\
  • Manage the client relationship from a delivery perspective, supporting the Expleo consultants to deliver at the highest standards.\
  • Participate in formal client progress review meetings, providing relevant reporting as agreed on a client-by-client basis based on standard Expleo approaches.\
  • Analysing and reporting on client engagements, working with the relevant consultancy staff to continuously learn and improve.\
  • Grow revenue stream by effectively identifying opportunities and supporting the Market Directors.\
  • Delivery Management: Oversee the implementation of all aspects of the software delivery lifecycle.\
  • Ensure the software delivery team is utilising the optimal Ways of Working.\
  • Implementing a "build-measure-learn" cycle for improving the effectiveness and efficiency of the software delivery.\
  • Ensure relevant analysis and reporting is timely, accurate and insightful.\
  • Challenge internal stakeholders to improve the overall effectiveness of the delivery process.\
  • Deliver quality software that genuinely adds value for our clients.\
  • Perform quality reviews of Expleo engagements as agreed with the Head of Delivery.\
  • Drive input and support material for new services related to the Market Units sectors and specific marketing campaigns.\
  • People Management: Facilitate the appointment of consultants to the project delivery team(s).\
  • Report on new or changing resource requirements with clients.\
  • Liaise with Finance & Administration to ensure resourcing needs (current, known and tentative) are entered into the resource planning system (currently Changepoint) in a timely and accurate way.\
  • Work with HR, the Resource Team and Changepoint Support to ensure that time, expense, holiday and sickness requests are approved and are accurate prior to invoicing.\
  • All administration systems are up to date with regard to consultant commitments.\
  • Working with the Consultancy Organisation to plan future resourcing needs on clients and to ensure proactive rotation of Expleo staff to meet the criteria set by the client and agreed as being appropriate for the particular role.\
  • Commercial Support: Minimise project costs and increase efficiency.\
  • Liaise with the Market Directors, Legal and Finance & Admin to ensure relevant legal commercial coverage is in place across all client engagements.\
  • Participate and contribute to the client planning process, as currently performed across nominated Strategic Accounts.\
  • Work with the Heads of Service to identify opportunities to develop and enhance Expleo Service offerings via the Innovation Groups.\
  • Work with the Market Directors, Head of Delivery, Heads of Service, the consultancy organisation and the R&I function to drive input and support material for new services related to the Market Units sectors and specific marketing campaigns.\
  • Working with the Director of Market and Account Managers to ensure that where profit margins are lower than required a plan is established to improve the situation.\
  • Long term commercially successful client relationships.\
  • Sales support skills, including previous experience of pre-sales situations (presentations and written). Good understanding of legal framework around client consultancy and services engagements.\
  • Ability to present succinct summaries by analysing central delivery databases.\
  • Ability to multi-task and prioritise across multiple clients and activities.\
  • Ability to work in a matrix-management environment.\

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