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Strategic Customer Engagement Manager
3 weeks ago
This is a pivotal position within the organization, responsible for ensuring customers realize maximum value from their investments through comprehensive adoption and value engagements.
The Customer Success Organization focuses on our most strategic customers, driving growth, adoption, retention, and issue resolution at both the business owner and senior executive levels. As a Customer Success Manager, you will own the customer relationship of a global or large-scale strategic account and actively manage the stakeholder relationship at all levels.
You will develop and nurture relationships and adjust value and adoption messaging according to the levels and interests of customer stakeholders. You will also identify and create solutions to address Customer Success needs, improve effectiveness and efficiency, and deliver to or exceed key customer metrics.
Responsibilities:- Manage the customer relationship of a global or large-scale strategic account
- Develop and nurture relationships with customer stakeholders
- Create solutions to address Customer Success needs
- Deliver to or exceed key customer metrics
- Monitor customer analytics and KPIs to reinforce the value of the customer solution
- Minimum 6 years of experience in customer success, technical account management, sales engineering, or similar role
- Minimum 6 years of experience in customer management within platform management and security solutions
- Ability to translate business requirements into business value
- Strong knowledge of Customer Success best practices
- Excellent organizational skills
We offer a competitive compensation package, opportunities for career growth and development, and a collaborative work environment. Our team members' health and wellness are our priority, and we offer programs that enable them to pursue a career that fulfills their potential.
We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful workplace where everyone feels valued and empowered to contribute their best work.