Customer Onboarding Specialist

3 days ago

Dublin, Dublin City, Ireland beBeeCareer Full time €29,000 - €34,500
Job Title

We are seeking a Customer Onboarding Specialist for our growing team. This is a high-reward role with fantastic progression opportunities.

  • Cross-sell and onboard new customers joining our services through various channels via phone, webforms, chat, and emails.
  • Minimise existing customer churn & maximise new customer sign-ups using customer rapport building skills.
  • Provide superb customer onboarding experience and offer outstanding support to customer queries.

Key Responsibilities:

  • Accurately complete administrative tasks relating to account creation & customer onboarding.
  • Utilise Sales & Retention tools available to encourage customers to stay/take-up our services.

Requirements:

  • Experience working within a sales or retention role desired.
  • Excellent interpersonal, problem-solving, and relationship management skills.
  • Proven Customer Support/Service experience or experience as a Client Service Representative in a Call Centre environment.
  • Strong phone contact handling skills and active listening required.
  • Strong Microsoft Office Skills required.
  • Familiarity with CRM systems and practices.
  • Excellent communication and presentation skills.
  • Ability to multi-task, priorities, and manage time effectively.

What We Offer:

  • Competitive salary.
  • Uncapped sales commission structure.
  • Great career progression opportunities.
  • Continual training and development.
  • 21 days annual leave, increasing with service.
  • Great staff social events provided by employee-led Wellness & Sports, CSR and Social committees.
  • Regular Fruit drops, twice a week.
  • Refer a Friend Scheme.
  • Employee Assistance Program.
  • Tax Saver Travel Tickets.
  • Bike to Work Scheme.
  • Pension Contribution Scheme after 12 months of service.

Additional Benefits:

  • Friday breakfast, large selection available.
  • Monthly beer and pizza on the first Friday of each Month.
  • Yuno Staff Tariffs.

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