Customer Onboarding Expert

2 days ago

Dublin, Dublin City, Ireland beBeeExcellence Full time €54,143 - €76,691
Onboarding Excellence Specialist

The Onboarding Excellence Specialist plays a pivotal role in driving customer success by fostering strong relationships and ensuring seamless onboarding experiences.

Key Responsibilities:
  • Own end-to-end customer journeys, navigating complexities and delivering tailored solutions.
  • Lead strategic implementation phases for new customers, defining project scope, developing plans, allocating resources, and setting timelines.
  • Deliver proactive, strategic advice and guidance to clients, responding to queries in a timely manner and providing best practices to ensure initial business goals are met.
  • Proactively review customer dashboards, address open issues, and maintain consistent messaging with appropriate escalation.
Required Skills and Qualifications:
  • Minimum 1 year of customer onboarding experience with a proven track record of building and nurturing relationships with multiple stakeholders on an account at a time.
  • Fluent English and German language skills (spoken and written).
  • Excellent communication skills, both written and verbal, with the ability to adapt to various channels.
  • Experience explaining software usage to end-users, promoting key goals attainment.
  • Proven creative problem-solving skills for customers and end-users.

We empower creators to take ownership of their destiny by making first-party data accessible and actionable like never before. To achieve our goals, we need remarkable team members who focus on delighting our customers.

We are committed to equal opportunity and non-discrimination policies. We do not discriminate based on race, ethnicity, citizenship, national origin, color, religion, age, sex, gender identity, sexual orientation, physical or mental disability, veteran status, marital status, criminal record, genetics, retaliation, sexual harassment, or any other protected characteristic.

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