Customer Onboarding Expert

7 days ago

Dublin, Dublin City, Ireland beBeeOnboarding Full time €44,000 - €66,000
**Job Description:**

As a key member of our team, you will be responsible for guiding new customers through their initial setup and experience with our product. Your primary goal will be to ensure a seamless onboarding process that meets the customer's expectations.

Responsibilities:
  • Develop and execute project plans to meet customer needs.
  • Collaborate with cross-functional teams to resolve technical issues.
  • Provide expert-level support to customers via phone, email, and video conference.
  • Lead the implementation phase for new customers, including project scope definition and project timeline development.
  • Advise customers strategically, responding to questions in a timely manner.
  • Proactively review customer dashboards, addressing open issues and ensuring consistent messaging.
  • Communicate effectively with both technical and non-technical end-users.
  • Diagnose software issues and resolve customer complaints using established processes.
  • Document troubleshooting and problem resolution steps.
**Requirements:**
  • 1+ years of customer onboarding experience.
  • Fluent in English (spoken and written).
  • Strong written and verbal communication skills across multiple channels.
  • Experience explaining how to reach key goals using software with end-users.
  • Creative problem-solving track record for customers and end-users.
  • Experience managing customer relationships through CRM systems.
  • Knowledge of email marketing platforms and eCommerce platforms is a plus.
**Benefits:**

Our total compensation package includes annual cash bonus, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive benefits package.

**Compliance and Notice:**

We are committed to equal opportunity and non-discrimination. We provide privacy notices related to job applications. By submitting an application, you consent to our processing your Personal Data in accordance with our Job Applicant Privacy Notice.

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