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Senior Motor Insurance Claims Professional
3 weeks ago
This role will be based in the Claims Department and will involve the review of claim handling controls, processes and procedures for motor claims handling services outsourced to third party administrators and fronting partners throughout Europe.
The selected candidate will report to the Claims Manager, Direct. This position requires the management or supervision of those persons undertaking CF3 to CF6 roles.
- Review Ayvens' claim handling suppliers in accordance with the Claims Control Review plan and ensure SLA requirements are met.
- Execute Claim Control Reviews in line with the Claims Control Review Plan, identifying potential areas for cost savings and follow-up on corrective actions. Reviews may be remote or on-site.
- Prepare reports documenting findings of Claims Control Reviews and monitor/manage the implementation of agreed actions.
- Monitor and analyse monthly claims data to identify trends or anomalies affecting program performance.
- Ensure claim handling suppliers meet SLA/contractual requirements.
- Manage day-to-day claims queries from suppliers, countries, clients and other departments.
- Assist with monthly and quarterly reporting on insurance programs (e.g., quarterly risk reports and monthly KPI reports).
- Assist and support development of new business products and projects within Ayvens Insurance, including the insourcing of claim handling to Ayvens entities.
- Assist and support improvement initiatives within the Department and the Company.
- Assist with development and updating of Department policies, procedures and working instructions.
- Complete IT Security training and other required training.
- Any other tasks as may be assigned by the Claims Manager.
This is a Controlled Function role holder position, requiring compliance with all relevant regulatory requirements, including any rules or requirements imposed by the Central Bank in relation to the conduct of persons in regulated firms.
- Good knowledge of motor insurance claims – Personal Injury, Property Damage, Fire, Theft, Total Loss, Glass
- Experience of claims litigation
- An understanding of motor claims in a European context – 4th Directive & Green Card desirable
- Experience in international insurance or international claims desirable
- Primary degree preferably in Business, Law or Insurance
- Professional Insurance qualification (minimum CIP or 'Grandfathered')
- Excellent numeric and analytical skills
- Excellent written and oral communication
- Excellent working knowledge of Microsoft Office
- Highly organized with ability to meet strict reporting deadlines
- Team player within a small, highly specialised team
- Strong interpersonal skills and ability to build relationships across departments and with service providers internationally
- Fluent in English; another European language is desirable
- Ability to work independently and on own initiative
- Willingness to travel
