Technical Escalations Consultant

4 days ago


Dublin, Dublin City, Ireland ServiceNow, Inc. Full time

About the Role

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The Staff Performance Support Consultant (Escalations Engineering) role is a key position within our Customer Service and Support team. As a member of this team, you will be responsible for driving the successful closure of critical escalated technical issues for our most complex and strategically important customers.

You will work closely with our largest customers and internal stakeholders to identify and root cause performance and scalability issues impacting their ServiceNow deployments. Using your problem-solving skills and industry-leading tools, you will analyze ServiceNow instances to identify and remediate resource contention at all layers of the stack.



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