Technical Escalations Consultant
4 days ago
About the Role
">The Staff Performance Support Consultant (Escalations Engineering) role is a key position within our Customer Service and Support team. As a member of this team, you will be responsible for driving the successful closure of critical escalated technical issues for our most complex and strategically important customers.
You will work closely with our largest customers and internal stakeholders to identify and root cause performance and scalability issues impacting their ServiceNow deployments. Using your problem-solving skills and industry-leading tools, you will analyze ServiceNow instances to identify and remediate resource contention at all layers of the stack.
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Technical Escalation Engineer
4 days ago
Dublin, Dublin City, Ireland ServiceNow Full timeJob SummaryWe're hiring a highly skilled Staff Performance Support Consultant (Escalations Engineering) to join our Customer Service and Support team. As a key contributor, you will work closely with customers and internal stakeholders to resolve complex technical issues. Your expertise will help us deliver exceptional value to our customers and drive...
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Technical Escalation Expert
5 days ago
Dublin, Dublin City, Ireland Datadog Full timeWe are looking for an experienced Technical Escalation Engineer 2 to join our team at Datadog.Job DescriptionAs a member of the Technical Solutions team, you will be responsible for educating potential clients and ensuring that existing customers are happy and successful. You will share your technical and product expertise with customers via multi-channel...
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Technical Escalations Specialist
7 days ago
Dublin, Dublin City, Ireland Evad IT Solutions Full timeJob Overview:As a Technical Escalations Specialist at Evad IT Solutions, you will be responsible for investigating and resolving complex technical issues. You will utilize advanced problem-solving skills, product knowledge, and collaboration techniques to deliver high-quality support experiences.About the Role:This position involves working closely with...
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Product Technical Escalation Expert
2 days ago
Dublin, Dublin City, Ireland TN Ireland Full timeProduct Technical Escalation ExpertWe are looking for a highly skilled Product Technical Escalation Expert to join our team. This role involves providing advanced technical support to customers, troubleshooting complex issues, and developing expertise in semiconductor process control equipment.Key ResponsibilitiesEscalate complex technical issues to internal...
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Technical Escalation Specialist
2 days ago
Dublin, Dublin City, Ireland Amazon Full timeJob OverviewThe Enhanced Support Services (ES2) team at Amazon Web Services (AWS) is dedicated to delivering exceptional customer experiences by managing critical escalations and collaborating with various areas of AWS. As an Escalation Engineer, you will play a vital role in driving operational excellence and resolving complex customer issues related to AWS...
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Technical Escalation Lead
7 days ago
Dublin, Dublin City, Ireland O'Farrell Recruitment Full timeWe are currently seeking a Technical Escalation Lead to join our team at O'Farrell Recruitment. This role involves resolving complex customer issues and collaborating with cross-functional teams to deliver high-quality solutions.Job DescriptionThis position requires a seasoned professional with excellent problem-solving and analytical skills. The ideal...
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Technical Expert Consultant
3 days ago
Dublin, Dublin City, Ireland Codec Azure Full time**Job Title:** Technical Expert ConsultantWe are seeking an experienced Technical Expert Consultant to join our team at Codec Azure. As a Technical Expert Consultant, you will be responsible for providing high-level technical support and expertise to our customers.The successful candidate will have a minimum of 5+ years of experience in implementing and/or...
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Technical Escalations Specialist
2 days ago
Dublin, Dublin City, Ireland datadog, inc. Full timeJob OverviewDatadog, Inc. is seeking a highly skilled and experienced Technical Escalations Specialist to join our team. As a critical member of our Revenue Engineering department, you will be responsible for driving customer success by resolving complex technical issues and providing expert-level support.In this role, you will work closely with our...
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Dublin, Dublin City, Ireland Engineeringuk Full timeYou will need to login before you can apply for a job.Technical Escalation Engineer, Enhanced Support Services (ES2)Sector: EngineeringRole: ProfessionalContract Type: PermanentHours: Full TimeDESCRIPTIONABOUT USAmazon has built a reputation for excellence with a mission to be the earth's most customer-centric company.Amazon Web Services (AWS) is carrying on...
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Technical Escalation Expert: AWS Services
7 days ago
Dublin, Dublin City, Ireland Amazon Full timeJob OverviewWe are seeking an experienced technical escalation expert to join our Enhanced Support Services team. In this role, you will be responsible for managing escalations and collaborating with engineering teams to resolve complex customer issues.Your primary focus will be on driving critical escalations, providing clear communication to internal...
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Technical Escalation Manager
2 days ago
Dublin, Dublin City, Ireland TN Ireland Full timeTN Ireland is looking for a Technical Escalation Manager to lead our incident response efforts. As a key member of our Global Support team, you will be responsible for providing critical incident response management, including leading calls with internal and external participants.You will collaborate with cross-functional teams to drive issue resolution,...
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Technical Escalations Engineer 2
3 days ago
Dublin, Dublin City, Ireland Datadog Full timeTechnical Escalations Engineer 2 (Revenue Engineering) - EMEADublin, IrelandThe TeamAt Datadog, we don't just support our products, we master them. As Datadog's in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world's most innovative startups to...
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IT Support Specialist
5 days ago
Dublin, Dublin City, Ireland Servicenow Full timeServiceNow is a global leader in enterprise service management, and we're looking for a talented IT Support Specialist - Escalations Engineering to join our team. This role offers a unique opportunity to work with some of our largest customers and help them overcome their toughest performance and scalability challenges.As an IT Support Specialist -...
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Technical Customer Advocate
5 days ago
Dublin, Dublin City, Ireland Amazon Full timeTechnical Customer Advocate - AWS EscalationsAbout Us:At Amazon, we are committed to being the earth's most customer-centric company. Our team is part of the broader AWS Support organization, dedicated to managing critical escalations and working with all areas of AWS to improve the overall customer experience.About The Role:Advocate for customers and...
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Technical Escalations Engineer 2
2 days ago
Dublin, Dublin City, Ireland datadog, inc. Full timeTechnical Escalations Engineer 2 (Revenue Engineering) - EMEADublin, IrelandThe TeamAt Datadog, we don't just support our products, we master them. As Datadog's in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world's most innovative startups to...
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Escalations Specialist
2 days ago
Dublin, Dublin City, Ireland Recruiters Full timeEscalations Specialist Location: Dublin Type: 9 Month Contract Category: Contracting Salary: 85, ,000 Our client is a leading social media company with a vast global user base and is seeking for an Escalations Specialist .The team develops scaled solutions to user issues, protects users by decreasing negative engagement on the site and delivers qualitative...
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Technical Escalation Expert
5 days ago
Dublin, Dublin City, Ireland Amazon Full timeAbout UsAt Amazon, we believe that customer obsession is the foundation of our success. Our cloud services are designed to deliver exceptional experiences for our customers, and our Incident Detection and Response team plays a crucial role in achieving this goal.We work closely with customers to develop runbooks and response plans customized to the context...
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Technical Escalation Engineer 2
3 weeks ago
Dublin, Dublin City, Ireland Datadog Full timeTechnical Escalation Engineer 2 (Synthetics)Dublin, IrelandWe are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support,...
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Technical Escalation Engineer 2
5 days ago
Dublin, Dublin City, Ireland Datadog Full timeTechnical Escalation Engineer 2 (Synthetics)Dublin, IrelandWe are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support,...
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Escalation Specialist
3 days ago
Dublin, Dublin City, Ireland Recruiters Full timeThis range is provided by Recruiters.ie. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Associate Principal Consultant at RECRUITERS | ContractingEscalations SpecialistLocation: Dublin – fully onsiteContract starts: 28th April 2025Language requirement: AsianResponsibilitiesInterpret and enforce terms...