Student Support Manager

2 days ago


Dublin, Dublin City, Ireland English Language Center Full time

Join us as a Global Service Representative and become an integral part of our team In this exciting role, you'll be responsible for delivering exceptional service to our students, exceeding their expectations.

Your Key Responsibilities will include:

  • Acting as the primary point of contact for students and visitors, offering expert guidance and support in a courteous and professional manner.
  • Collaborating with the Centre Director and Director of Studies to grow our student base, converting walk-ins into enrollments.
  • Managing the accommodation process, efficiently allocating residences and homestays within agreed timeframes and maintaining accurate records.
  • Planning, implementing, and promoting student activities, catering to their diverse needs and interests.
  • Ensuring compliance with company policies and regulations, including student immigration requirements and statutory procedures.
  • Evaluating opportunities to enhance our services, improving the student experience through process refinements and new initiatives.
  • Coordinating the onboarding process, ensuring seamless transitions for new students, from airport pickups to residential placements.
  • Supporting the finance team in collecting outstanding fees from students, adhering to company guidelines.

You'll succeed in this role if you possess:

A-level or equivalent education, with fluency in English (verbal and written). A higher education degree is desirable, and knowledge of another language is beneficial.

In addition, your experience should include:

  • Customer-facing roles in industries with multicultural aspects.
  • Multicultural work environments.
  • Personal experiences as a language student abroad.
  • EFL industry accommodation knowledge.
  • Previous work in an English Language School.

We're an equal opportunities employer, committed to diversity and inclusivity. Our learning opportunities are available to everyone, and we adhere to the same standards when hiring staff.



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