Technical Support Expert

6 days ago


Dublin, Dublin City, Ireland beBeeTechnical Full time €38,000 - €54,000

Customer Support Specialist

As a Customer Support Specialist, you will be responsible for delivering exceptional support to our global customer base. This involves providing timely and efficient solutions to software and hardware problems.

Key Responsibilities:

  • Log cases on the IT Service Desk and maintain detailed records of software/hardware issues detected
  • Provide initial technical support by answering customer inquiries, solving problems, and providing product information via case, phone, or email in a timely and efficient manner
  • Represent peers in Global Forums in Transfer of Information (TOI) and other training sessions
  • Escalate to internal or external support resources and Subject Matter Experts when necessary
  • Support users in the use of client platforms by providing necessary advice and/or training
  • Perform initial triage of customer cases with documented solutions and/or workarounds, answering support queries via phone or CRM in a timely and efficient manner

Requirements:

  • Prior experience in a Customer HUB or Customer Care function for an Enterprise Software or SaaS environment is highly desired
  • A good understanding of ticketing platforms is an advantage
  • Experience with using and troubleshooting SaaS applications


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