Expert Technical Support Specialist

6 days ago

Dublin, Dublin City, Ireland beBeeTechnical Full time €80,000 - €100,000

Job Summary:

This position involves providing expert technical support and maintenance to various systems, applications, and infrastructure.

  • Responsible for delivering high-quality IT services via multiple channels including phone, email, and ticketing system.
  • Troubleshoot and resolve complex hardware, software, operating systems, and applications issues in a timely manner.
  • Ensure secure access to critical systems, trading platforms, and financial applications.
  • Manage user accounts in Active Directory, Exchange, and enterprise systems, ensuring seamless integration and data security.
  • Elevate unresolved issues to technical teams according to strict Service Level Agreement (SLA) guidelines.
  • Keep meticulous records of all support requests, solutions, and escalation actions.
  • Collaborate with internal teams to facilitate smooth software installations, updates, and patch management.
  • Maintain the highest standards of IT security and compliance.

Required Skills & Qualifications:

  • At least 5-7 years of experience in an IT Service Desk or IT Support Engineer role.
  • Deep knowledge of Azure, Microsoft Windows OS, Office 365, and Active Directory.
  • Familiarity with ITIL principles and service management tools is highly desirable.
  • Proven track record of troubleshooting complex hardware, software, and networking issues.
  • Excellent understanding of security best practices in regulated industries.
  • Superior communication, problem-solving, and customer service skills.

Benefits:

  • Bonus scheme offering up to 30% on top of base salary.
  • Ongoing training and development opportunities, with unlimited courses available.
  • Competitive pension, healthcare, income protection, and insurance packages.

Personal Attributes:

  • Highly organized with excellent time management skills.
  • Able to prioritize tasks effectively and manage multiple projects simultaneously.
  • Proactive in identifying potential issues and taking preventative measures.
  • Team-oriented with a strong commitment to collaboration and knowledge sharing.

Requirements:

  • Basic knowledge of networking fundamentals, including TCP/IP, VPNs, DNS, and DHCP.
  • ITIL Foundation certification or equivalent is advantageous.
  • Experience with Citrix, VMware, or other virtual desktop environments would be a significant asset.

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