Technical Product Support Specialist

3 days ago


Dublin, Dublin City, Ireland beBeeCustomerCentric Full time €48,000 - €84,000
Technical Support Engineer Job Description

We are industry experts in troubleshooting and resolving technical issues. Our team drives business growth by delivering exceptional customer service.

Main Responsibilities:
  • Customer Engagement: Resolve technical support requests via multiple channels while educating clients on product use.
  • Issue Investigation: Reproduce technical issues and investigate integrations.
  • Demonstrations and Conversations: Lead product demos for customers and participate in product conversations with internal teams based on client feedback.
  • Product Specialization: Train as a specialist in one or more product areas.

The ideal candidate is a self-motivated, detail-oriented individual with a desire for continuous learning. They should be an effective communicator, a critical thinker who defaults to a client-centric approach, and have some programming experience and basic knowledge of Linux.

Key Qualifications:
  • Communication Skills: Excellent written and verbal communication skills.
  • Critical Thinking: Default to a client-centric approach when resolving technical issues.
  • Programming Experience: Basic knowledge of programming languages and concepts.
  • Linux Knowledge: Familiarity with Linux operating systems.
What We Offer:

We value diversity and welcome candidates from all backgrounds. We offer competitive benefits, career development opportunities, and a collaborative work environment.



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