Technical Support Specialist

2 days ago


Dublin, Dublin City, Ireland beBeeSupport Full time €40,000 - €50,000

Job Title: Technical Support Specialist

At our organization, we are seeking a highly skilled technical support specialist to join our team. This is an onsite support role in Dublin, working with one of our clients.

The successful candidate will be responsible for providing first-level support to users, managing incidents, recording and alerting, initial support and classification, investigation and diagnosis, resolution and recovery, or assignment to second-level teams as well as the administration of the knowledge base management system on behalf of IS.

Key Responsibilities:

  • Perform incident management on support products and services.
  • Contribute technical content and departmental procedures to the knowledge base.
  • Maintain timely awareness of current initiatives, rollouts, and changes to technical environments.
  • Adhere to the service desk process and procedure guidelines during the incident lifecycle.
  • Perform triage, resolve incidents, and respond to queries on PCs, laptops, terminals, printers, mobile devices, tablets, shrink-wrap applications, and in-house applications.
  • Adhere to agreed service levels and quality measures.
  • Any other duties assigned by your manager.

This is a contract role initially until the end of the year, with chances of extension later.



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