Technical Support Specialist

2 days ago


Dublin, Dublin City, Ireland beBeeTechnical Full time €35,000 - €45,000

Job Title: Technical Support Specialist

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This role is an exciting opportunity for a motivated and customer-focused individual to join our IT team as a Technical Support Specialist. In this position, you will be the primary point of contact for IT queries from colleagues via phone, email, or ticketing system.

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Key Responsibilities:

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  • Provide frontline support by responding to IT queries and resolving issues with hardware, software, networks, and business applications.\
  • Troubleshoot complex issues and escalate them to Level 2/3 support teams when necessary.\
  • Support user setup and access, including account creation, password resets, and permissions management.\
  • Offer technical assistance with laptops, desktops, printers, mobile devices, and in-property systems.\
  • Maintain system monitoring and alert notification systems.\
  • Contribute to knowledge sharing by documenting fixes, processes, and FAQs.\
  • Deliver excellent customer service by providing a friendly, helpful, and solution-focused experience for all colleagues.\
  • Participate in a rotating on-call schedule to ensure out-of-hours support coverage.\
  • Attend office regularly as per the hybrid working arrangement.\
  • Ensure minimal disruption to guest operations.\
  • Stay up-to-date with industry developments and best practices.\
  • Collaborate with other teams to resolve complex issues.\\


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