
Technical Support Specialist
2 days ago
Job Title: Technical Support Specialist
\This role is an exciting opportunity for a motivated and customer-focused individual to join our IT team as a Technical Support Specialist. In this position, you will be the primary point of contact for IT queries from colleagues via phone, email, or ticketing system.
\Key Responsibilities:
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- Provide frontline support by responding to IT queries and resolving issues with hardware, software, networks, and business applications.\
- Troubleshoot complex issues and escalate them to Level 2/3 support teams when necessary.\
- Support user setup and access, including account creation, password resets, and permissions management.\
- Offer technical assistance with laptops, desktops, printers, mobile devices, and in-property systems.\
- Maintain system monitoring and alert notification systems.\
- Contribute to knowledge sharing by documenting fixes, processes, and FAQs.\
- Deliver excellent customer service by providing a friendly, helpful, and solution-focused experience for all colleagues.\
- Participate in a rotating on-call schedule to ensure out-of-hours support coverage.\
- Attend office regularly as per the hybrid working arrangement.\
- Ensure minimal disruption to guest operations.\
- Stay up-to-date with industry developments and best practices.\
- Collaborate with other teams to resolve complex issues.\\
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