Technical Product Support Specialist

1 week ago

Dublin, Dublin City, Ireland beBeeBusiness Full time €80,000 - €110,000

Job Title

">

  • Provide technical support to partners and clients globally, working closely with a global team of Business Support Engineers.

  • Assist in the deployment of Meta Products at scale, partnering with business partners and clients.

  • Manage technical relationships with Meta partners, providing integration support through Cloud-Based APIs, Financial Technology, and Telecommunications Integrations.

  • Gain in-depth experience in one of our business products, troubleshooting and deploying them efficiently.

  • Work closely with regional offices and partnership teams to integrate Meta's Business Products into partner offerings.

  • Develop and maintain performance monitoring systems for infrastructure and operations to ensure high availability.

  • Communicate partner needs to Meta product teams to improve user experience.

  • Help scale programs by creating informative content and documentation for partner integration.

  • Provide 24/7 on-call support coverage via rotation schedules.

Required Skills and Qualifications">

  • 5+ years of experience as a Support Engineer, Service Engineer or similar.

  • Bachelor's degree in Computer Science, Engineering, or related technical field experience.

  • Experience developing, deploying, and operating software in public cloud infrastructure (Azure, GCP, AWS, etc.).

  • Proven experience in API development on cloud-based infrastructures.

  • Proficiency in full-stack development with experience in SOAP, REST-API technologies, and architectures.

  • Experience communicating with technical and business audiences and creating technical documentation.

  • Solid understanding of IT infrastructures and network protocols on different layers.

  • Experience assessing, analyzing, and resolving operational issues using data.

  • Experience managing multiple concurrent projects and driving initiatives in a cross-functional environment.

Benefits">

  • Opportunity to work with a global team of Business Support Engineers.

  • Chance to specialize in one of our key business areas.

  • Professional growth and development opportunities.

  • Competitive compensation and benefits package.

Others">

  • Meta is proud to be an Equal Employment Opportunity employer.

  • We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

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