Technical Product Support Specialist

2 weeks ago

Dublin, Dublin City, Ireland beBeeBusiness Full time €60,000 - €90,000
Experience as a Business Support Engineer is an exciting opportunity to play a key role in providing technical, engineering support to partners and clients globally.

You will have the opportunity to work together with a global team of professionals to provide proactive and reactive support for partner issues and integrations while partnering with cross-functional teams to ensure high-quality products and satisfactory experiences for partners and customers.

As a Business Support Engineer, you will be given the chance to specialize in one of our key business areas across Messaging, Telecommunications, Fintech, and Advertising, combining your experience with proven customer service skills and product focus to ensure key insights are communicated to our product teams.

The ideal candidate will have subject-matter knowledge in managing & maintaining integrations with 3rd party services, foster developer/business relationships, possess critical thinking & blending systems design with business needs, and have a desire to improve the support experience of our customers.

Key Responsibilities:
  • Partner with Meta's Business Partners & Clients to help them deploy our Products at scale
  • Provide integration support through a range of Cloud Based APIs, Financial Technology & Telecommunications Integrations, enabling them to connect with a variety of users around the world
  • Manage technical relationships with Meta partners, providing technical support and handling service outages
  • Gain in-depth experience in one of our business products and how best to deploy them and troubleshoot them
  • Provide continuous proactive and reactive technical support through a scaled ticketing system while ensuring a high level of satisfaction from our service
  • Troubleshoot partners' technical issues in real-time in cooperation with their engineering and operations teams, while also working with our internal technical teams to resolve those issues
  • Develop and maintain performance monitoring systems for infrastructure and operations to ensure our partner integrations are highly available
  • Communicate partner needs to our product teams to improve people's experience with our products
  • Help scale programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with our infrastructure, presenting cross-functional and global context
  • Provide 24/7 on-call support coverage via on call rotation schedule (during working hours and including weekends)
  • Use your problem-solving skills to resolve business problems
  • Proactively identify specific trends/opportunities, recommend appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and share this knowledge across the team
  • Regularly frame and consider issues within the larger scope and goal of the team and translate them into actionable insights that have key business impact
  • Effectively manage key relationships with multiple cross-functional partners, demonstrating leadership by facilitating communication of the team and nurturing Cross Functional relationships


Minimum Qualifications:

  • 5+ years of experience as a Support Engineer, Service Engineer or similar
  • Proven experience as a Support Engineer, Service Engineer, or similar
  • Bachelor's degree in Computer Science, Engineering, or related technical field experience
  • Experience developing, deploying and operating software in one or more public cloud infrastructure (Azure, GCP, AWS, etc.)
  • Proven experience in API development on cloud based infrastructures
  • Proficiency in full-stack development with experience in the full web stack, SOAP, and REST-API technologies and architectures
  • Experience in communicating with technical and business audiences and creating technical documentation
  • Solid understanding of IT infrastructures and network protocols on different layers, with demonstrable knowledge of different data exchange formats and protocols
  • Experience assessing, analyzing, and resolving operational issues using data
  • Experience managing multiple concurrent projects and driving initiatives in a cross-functional environment

  • Technical Product Support Specialist

    5 days ago

    Dublin, Dublin City, Ireland beBeeCustomerCentric Full time €48,000 - €84,000

    Technical Support Engineer Job DescriptionWe are industry experts in troubleshooting and resolving technical issues. Our team drives business growth by delivering exceptional customer service.Main Responsibilities:Customer Engagement: Resolve technical support requests via multiple channels while educating clients on product use.Issue Investigation:...

  • Technical Support Specialist

    5 days ago

    Dublin, Dublin City, Ireland beBeeSpecialist Full time €60,000 - €80,000

    Technical Support SpecialistAre you a technical expert with a passion for delivering exceptional customer experiences? Do you enjoy troubleshooting and problem-solving? We're looking for a skilled Technical Support Specialist to join our team.Job DescriptionAs a Technical Support Specialist, you will be responsible for providing high-quality technical...

  • Technical Support Specialist

    6 days ago

    Dublin, Dublin City, Ireland beBeeCustomerSupport Full time €69,000 - €87,000

    Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team and provide exceptional customer experiences.Main Responsibilities:Customer Communication ExpertiseOwning customer communications and issues from initial contact until resolutionBecoming an encyclopedia of knowledge about product functionalityEnsuring...

  • Technical Support Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeFieldService Full time €55,000 - €90,000

    Job OpportunityWe are seeking a skilled Technical Support Specialist to join our team. The successful candidate will be responsible for the maintenance, repair and calibration of analytical instrumentation products.This is an exciting opportunity to work with a variety of complex laboratory equipment, including Shimadzu and BioTek instruments.About the...

  • Technical Support Specialist

    6 days ago

    Dublin, Dublin City, Ireland beBeeSupport Full time €60,000 - €100,000

    Job Title: Technical Support SpecialistJob Summary:We are seeking a skilled professional to provide technical support to our partners and clients globally. As a key member of our global team, you will work closely with cross-functional teams to ensure high-quality products and satisfactory experiences for our partners and customers.

  • Technical Support Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeSupport Full time €40,000 - €50,000

    Job Title: Technical Support SpecialistAt our organization, we are seeking a highly skilled technical support specialist to join our team. This is an onsite support role in Dublin, working with one of our clients.The successful candidate will be responsible for providing first-level support to users, managing incidents, recording and alerting, initial...

  • Technical Support Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeCustomerSupport Full time €50,000 - €80,000

    Technical Support SpecialistThe Technical Support Specialist is a technical resource who guides customers during critical issues to ensure timely and effective case resolution.Job DescriptionThis role focuses on delivering amazing customer support experiences and maintaining the health of the ServiceNow platform by helping customers understand or...

  • Technical Product Support Specialist

    4 days ago

    Dublin, Dublin City, Ireland beBeeBusiness Full time €80,000 - €110,000

    Job Title">Provide technical support to partners and clients globally, working closely with a global team of Business Support Engineers.Assist in the deployment of Meta Products at scale, partnering with business partners and clients.Manage technical relationships with Meta partners, providing integration support through Cloud-Based APIs, Financial...

  • Technical Support Specialist

    1 week ago

    Dublin, Dublin City, Ireland Tricentis Full time

    OverviewJoin to apply for the Technical Support Specialist role at Tricentis.Location: Dublin, IrelandHybrid: 3 days per week in the officeThe Technical Support Specialist will be responsible for providing technical support for our Tricentis catalog with a concentration on our Tricentis Tosca product. The Support Specialist will work from the SAP subsidiary...

  • Technical Product Support Specialist

    6 days ago

    Dublin, Dublin City, Ireland beBeeImplementation Full time €60,000 - €90,000

    **Job Title:** Implementation Support Engineer IIJob Description:This role involves providing technical assistance to customers, internal consultants and partners who use Guidewire products. You will need to develop expertise in the product suite, troubleshoot issues and provide timely support to customers.You will be responsible for identifying areas of...