Expert Technical Support Specialist

1 week ago

Dublin, Dublin City, Ireland beBeeEngineer Full time €80,000 - €100,000

Job Opportunity:

We are seeking an experienced technical support specialist to join our team in Dublin. This is a permanent role that requires at least 5 years of experience in desktop support, managing level 1, 2, and some 3 issues.

The successful candidate will work in a demanding and varied environment, covering Windows desktop issues, PC builds, software installs, troubleshooting 3rd party and in-house built applications, and working on Dublin and global projects.

Key Responsibilities:

  • Deliver first and second-level technical support by collaborating with software development teams and system architects.
  • Skilled in handling complex issues through a structured ticketing system.
  • Proactively assess and refine support processes, contributing to the development and deployment of necessary tools and runtime environments.
  • Coordinate with internal IT support teams to diagnose and resolve technical issues in real time.

Requirements:

  • At least 5 years of experience in technical support roles.
  • Technical expertise across Active Directory, 365, SCCM, and high-end hardware support.
  • Experience in a trading company is highly desirable.
  • Excellent working knowledge of Windows desktop OS, including Win 10 64bit and Win 11.
  • Ability to monitor and diagnose Desktop issues.
  • Ability to make changes to the system registry for configuring the Windows operating system.
  • PowerShell scripting is an advantage.
  • Experience working with SCCM is an advantage.
  • Advanced knowledge of O365 products, especially MS Excel.

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