Spa Experience Coordinator

4 days ago

Ballina, Mayo County, Ireland beBeeManagement Full time €40,000 - €60,000

Job Overview:

Spa Operations Manager Role

We are currently recruiting for a high-achieving Spa Operations Manager at our esteemed resort property.

The successful candidate will have responsibility for supporting the Director of Spa and Wellness in the operational running of the spa & salon experience, with attention to the service and product inventory.

This role is operations-focused, with the accountability of running the spa day-to-day. This will encompass ensuring exceptional guest service delivery, managing staff performance, focusing on team development and training, managing sales, efficient communication, and optimizing business outcomes.

  • To ensure the team provides each guest with the highest levels of personal care and attention in accordance with 5-star expectations
  • Complete 1-1 meetings and appraisals with team members as per schedule
  • To initiate "little touches" - going beyond meeting guest expectations and in all instances exceeding them
  • Efficient and professional service, staff training, motivation, standards, and controls
  • Comply with Red Carnation Top 12 Service Standards, terms, and conditions of employment and operational practices and procedures
  • Interviewing and hiring of employees with the appropriate skills to meet the business needs of the operation

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