Customer Insights Expert

55 minutes ago


Dublin, Dublin City, Ireland nineDots Full time

Overview

NineDots is seeking a talented individual to join its growing digital and insights team. As a Customer Insights Expert, you will play a key role in shaping how sports fans engage with events across Ireland.

Salary: €42,000 - €47,000, plus a strong benefits package.

Location: Hybrid – 2 days a week in the office.

The Opportunity

If you have experience in CRM, email marketing, or customer insight roles, this could be the perfect opportunity for you. You will work closely with the marketing and racecourse teams to make data-driven decisions and drive fan engagement.

Benefits

You will enjoy a dynamic and fast-paced work environment with plenty of opportunities for collaboration and growth. We value flexibility, initiative, and clear thinking.

What They're Looking For

  • Around 2+ years' experience in CRM, email marketing, or customer insight roles.
    • Hands-on with tools like DotDigital, Mailchimp, Salesforce, or Microsoft Dynamics CRM 365.
      • You're analytical, but not just for the sake of it, you know how to turn data into action.
        • Comfortable building automated and personalised comms, including surveys.
          • Good grasp of GDPR and data compliance, you treat data with care.
            • Bonus if you've worked in sport, events, or entertainment, but it's not a dealbreaker.

Key Responsibilities

  • Using CRM data to build targeted campaigns that drive attendance and fan engagement.
    • Segmenting the database to ensure fans get relevant, personalised comms.
      • Analysing campaign performance and race day behaviour, spotting trends and feeding insights back into the plan.
        • Collaborating with racecourses and marketing teams to make the whole fan experience more data-driven.
          • Keeping everything GDPR-compliant and clean behind the scenes.

Requirements

  • Around 2+ years' experience in CRM, email marketing, or customer insight roles.
    • Hands-on with tools like DotDigital, Mailchimp, Salesforce, or Microsoft Dynamics CRM 365.
      • You're analytical, but not just for the sake of it, you know how to turn data into action.
        • Comfortable building automated and personalised comms, including surveys.
          • Good grasp of GDPR and data compliance, you treat data with care.


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