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Enterprise Client Support Specialist
2 weeks ago
A business-facing professional who supports our most complex users is needed to join our team.
This role requires strong technical and communication skills, with experience working in enterprise-level client-facing roles. The ideal candidate will be able to provide strategic consultations and identify opportunities for growth while supporting regional-based customers.
The Technical Account Manager will work closely with cross-functional teams to implement operational solutions, create user-facing content, and lead complex integration conversations.
- Minimum 5 years of experience in enterprise-level client-facing work required.
- Strong product sense and ability to solve difficult user-related problems.
- Excellent written and verbal communication skills in English and Spanish.
- Ability to lead complex integration conversations and explain API concepts to technical customers.
Benefits include a competitive salary range, equity, and a comprehensive benefits package.
This is a mid-senior level, full-time sales and business development role that involves software development, financial services, and technology.
About the Job Function
As a Technical Account Manager, you will work closely with our operations team to provide customized support to our largest users. This includes identifying opportunities for growth, creating user-facing content, and leading complex integration conversations.
- Proactively identify opportunity areas to help businesses deliver more value to their customers.
- Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions.
- Foster long-term user relationships that grow loyalty to Stripe products.
What You'll Do
- Provide a Gold Standard Experience to assigned accounts' key stakeholders.
- Work with the wider Operations team to provide current state, resources, and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels or external documentation.
- Collaborate on the continued design of this support offering.
- Lead user-facing meetings and create user-facing content for long-term solutions.
Requirements
- Minimum 5 years of experience in enterprise-level client-facing work required.
- Strong product sense and ability to solve difficult user-related problems.
- Excellent written and verbal communication skills in English and Spanish.
- Ability to lead complex integration conversations and explain API concepts to technical customers.
Preferred Qualifications
- Operations savvy mindset with an ability to identify and eliminate process friction.
- Experience practicing in small to medium-scale project management.
- Strong organizational skills and self-starting mindset.
- Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL.
- Mid-Senior level
- Full-time
- Sales and Business Development
- Software Development, Financial Services, and Technology
