Drive Customer Excellence

4 days ago

Dublin, Dublin City, Ireland beBeeCustomerSuccess Full time €90,000 - €150,000

Help customers achieve their goals by delivering exceptional results and exceeding expectations as a Customer Success Guide.

This role is an exciting opportunity to drive customer success and growth in the EMEA region, working from Dublin, Ireland. You will serve as a trusted point of contact for customers, helping them unlock the full potential of our products while ensuring they get the most out of our services.

Key Responsibilities:
  • Customer Success Focus: Serve as a customer advocate, understanding business needs and helping achieve measurable outcomes.
  • Cross-functional Collaboration: Partner with internal teams and stakeholders to identify opportunities, resolve issues, and differentiate our platform in the marketplace.
  • Executive Engagement: Manage and nurture relationships to align customer needs with business outcomes and ensure ongoing value realization.
  • Best Practices and Enablement: Support customers to attend workshops on governance, adoption models, internal champions, and platform maturity to accelerate customer success.
  • Escalation Management: Quickly resolve escalated customer issues by leveraging resources from across the company and maintaining high levels of customer engagement.
  • Outcome-Driven Engagement: Execute customer success plans with clear goals, timelines, and success metrics, ensuring customers see the value in our solutions.

You will work with a large portfolio of EMEA customers, understanding their business drivers, challenges, and desired outcomes. As a trusted advisor, you will provide prescriptive guidance on how to best leverage our platform to meet their goals.

Requirements:
  • Experience: Leverage or critically think about integrating AI into work processes, decision-making, or problem-solving.
  • Business-related Degree: Preferred.
  • Customer-facing Experience: Business Development, IT Consulting, Customer Success, or Strategic Consulting experience.
  • SaaS Expertise: Understanding enterprise solution selling and customer engagement in a technical environment.
  • Strong Emotional Intelligence, organizational skills, prioritizing and managing competing tasks.
  • Program Management Experience: Passion for customer success and improving workplace productivity through innovative technology solutions.
  • Additional Language: Preferred.

We approach our distributed world of work with flexibility and trust, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and willingness to dream big makes you an exceptional candidate.

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