Project Portfolio Director

About the Role:

As a seasoned professional in project management, you will be responsible for leading and mentoring a high-performing team of Project Directors, Engagement Managers, and Consultants delivering Salesforce-based solutions. This dynamic role ensures effective governance, capability building, and resource planning across a diverse portfolio of client projects.

You will drive continuous improvement across delivery operations while ensuring that the portfolio is well-resourced, efficiently executed, and aligned with business objectives. Working closely with peers across professional services, technical delivery, and support, you will be central to maintaining high standards of delivery and client satisfaction.

Key Responsibilities:

• Lead and mentor a team of Project Directors, Engagement Managers, and Consultants, providing strategic oversight and guidance across delivery activities.
• Support team growth and performance through mentoring, coaching, and regular development planning.
• Own and lead the personal development, appraisal, and career progression processes for the Engagement Management team.
• Foster a culture of collaboration, accountability, high-performance, and continuous improvement across the portfolio team.
• Lead the performance management cycle for the Engagement team, including performance reviews, annual salary reviews (ASR), promotions, and bonus processes.
• Guide team members through transitions and evolving challenges, maintaining morale and ensuring alignment with company values.

Strategic Direction & Organisational Alignment:

• Provide strategic oversight of team operations to ensure effective project delivery and sustained client satisfaction.
• Define and implement the strategic direction for portfolio delivery, aligned with the broader goals of the Projects & Programmes organisation.
• Drive initiatives to enhance delivery maturity, team scalability, and consistent client outcomes.
• Monitor market and internal trends to continuously evolve delivery strategies, methodologies, and team capabilities.

Resource Planning & Recruitment:

• Own and manage end-to-end resource and capacity planning across the Salesforce project portfolio.
• Ensure the right skills are matched to the right projects at the right time to meet delivery and business priorities.
• Maintain clear visibility of the project pipeline, resource availability, and future demand to enable accurate forecasting.
• Lead recruitment of new engagement management staff in collaboration with internal hiring teams, scaling the function in line with demand.

Governance & Operational Oversight:

• Provide strategic oversight of engagement team operations to ensure effective project delivery and sustained client satisfaction.
• Accountable for the commercial performance, including Gross Merchandise Value (GMV) and effective change management.
• Consistently delivers against planned revenue and profit margin targets.

Cross-functional Collaboration:

• Support cross-functional planning to optimise end-to-end project delivery and resourcing.
• Collaborate with Professional Services, Technical, and Support to ensure seamless integration across delivery, engineering, and post-deployment support.

Requirements:

• 8+ years of experience managing Salesforce-based project delivery within a consultancy, agency, or professional services setting.
• 3+ years of experience leading delivery teams or portfolios, with responsibility for people management, governance, and resourcing.
• Proven ability to manage a complex portfolio of projects and teams, balancing strategic oversight with operational execution.
• Deep understanding of Salesforce project delivery lifecycles, methodologies, and delivery models.